PROVIDERS

CALL CENTER PROJECT

CURRENT BIDS

BID DATE	SERVICE PROVIDER	BID AMOUNT	EST. DELIVERY DATE
07/12/08	Egyptian contact center operator (ECCO)	$25.00	12/07/08
COMMENTS: We, Egyptian Contact Center Operator ECCO, are one of the leading Contact Centers and BPO providers in Egypt with more than 2000 Agents serving multinational and leading local/regional companies in various industries. ECCO is currently undergoing major expansion projects both locally and globally where special focus will be directed towards increasing the international customer base and expanding the geographical point of presence through the acquisition of an offshore contact center in Asia. Attached is our company profile please reply to us with your interest and capabilities for us to review, and then we will contact you afterwards to discuss the business potential cooperation. An introductory package about ECCO will be sent to you once we receive your interest and profile/capabilities. Thanks a lot, Mohamed Fekry Account Manager Sales Department Egyptian Contact Center Operator - ECCO Commercial Professional Syndicate Bld. 29 Imtedad Ramsis St. Nasr City, Cairo, Egypt, 11471 Tel: +202 24 88 6000 Fax: +202 23 42 1659 Mobile: +2 012 525 4519 E-Mail: mohamed.fekry@call-ecco.com Web Site: www.call-ecco.com please send me your email
06/26/08	NIIT Smart Serve Limited	$25.00	06/27/08
COMMENTS: NIIT SmartServe, established in 2002, is a 100% subsidiary of NIIT Technologies Ltd. It provides support to diverse verticals including Insurance, Financial services, Telecom, Travel & transportation and Retail. It delivers customized BPO solutions requiring excellent training and knowledge management. Its integrated suite of services blends state-of-the-art technology and business process expertise, gained from the substantial experience that NIIT Technologies and NIIT SmartServe have in the stated verticals, to deliver identifiable cost savings and business efficiency. Its World Class Facility, advanced telecommunication infrastructure, stringent data security methods [BS7799 / ISO 27001] and proven methodology (BPM3) for process migration add to its customers’ satisfaction. Improvement methods based on Six Sigma and COPC-2000 certification enhance its service delivery. Its human resources are a strong differentiator. With a deep employee development and training culture, its ability to ‘skill’ and ‘scale’ manpower is a big asset. NIIT SmartServe has made its mark as a global outsourcing brand with its achievements like 100% Customer satisfaction, Best Contact Centre – APAC award (ContactCentreWorld.com) and listings with IOAP and Fortune Global. We are keen on working on this program. Please write to me at ankurba@niitsmartserve.com with the details of the program. Many Thanks, Ankur Bamba
06/26/08	CNS	$25.00	07/05/08
COMMENTS: Hello. I represent the Business development for the ITES arm of the one of the oldest and most respected business groups in India - The Dalmia Group. I would like to introduce Colwell&Salmon (India) Ltd. as a one of the major KPO/BPO in India, with a presence in USA and India. We currently have two international facilities in USA and two in India, plus we have more than 12 facilities in India for our domestic and India centric operations. We are a part of one of $700mil. Flagship Company GHCL (part of Dalmia Group).We handle Customer care, Outbound, Up-sales and Lead generation for various IT consulting/software firms across UK, USA and many other countries around the globe with utmost quality and profitable margins e.g. Customer queries, 24/7 call handling & manual call attending, Up-sales, credit collections, Switchboard and customized client services. We have a dedicated unit handling Finance & Accounting process for many companies including Accounts Payable, Receivable, Inventory, Billing, Claims, Till Helpdesk, logistics and ERP/SAP management for companies like ROSEBYS – a home furnishings retail chain with over 330 stores. We also have a dedicated unit working on various Data collection/telephonic interviewing Market Research projects for many reputed Market Research companies, Fortune 500 companies, government and social organizations. I find the project perfectly matching our profile. I would love to speak with you directly in regards to the project and to know how soon we can start the project. Please call me on +91-9891996537 or mail me at deepti.arora@colwell-salmon.com.
06/26/08	Bellmellfoi BPO	$25.00	08/15/08
COMMENTS: Hi.we are bellmellfoi BPO solutions located in coimbatore,india.We are a 30 seater company ready to take up this project.For further details/negotiation please mail us in bellmellfoi@yahoo.com. Regards, Saravana Kumar BD team
06/26/08	stargroup2002	$25.00	06/27/08
COMMENTS: We are AGINFOTECH who is handling 24/7 all type of Inbound and Outbound projects. we have total of four years experience in surveys and lead generation, appointment setting campaigns. All seats are networked with both data and voice capabilities and are available on a 24x7 basis. Delivery Model blends robust technology solutions along with superior operations management, which provides our clients with enhanced customer experience. send me the project details so that we can close things as soon as possible. contact : stargroup2002star@yahoo.co.in, +91-044-43538554,For further details let me send you our company profile
06/26/08	CALL VERIFIED, INC.	$25.00	06/27/08
COMMENTS: Project Proposal: CALL VERIFIED, INC. opened its operation in Panama City, Panama at the beginning of 2005 in order to provide a cost-effective contact center model for North American clients in the Debt Consolidation, Mortgage Refinancing and Foreclosure prevention Market. Our headquarters are in Florida and our call center has a capacity for up to 100 agents. Panama has developed into a natural hub for bilingual U.S. support and consolidated contact center for the region, primarily because of a significant pool of available fluent English-speaking labor and extensive U.S. influence on the culture. Our operation in Panama leverages CALL VERIFIED, INC’s global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and global best-practice to project implementation, and performance management. We pay a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge. Thank you in advance for your business and we look forward to hearing from you soon. We offer quality English AND/OR Spanish bilingual contact management solutions: INBOUND OR OUTBOUND: CUSTOMER SERVICE / TECHNICAL SUPPORT / SALES TELEMARKETING / SALE LEADS GENERATION OR QUALIFICATION: FINANACIAL, MORTGAGE, CREDIT CARDS. / ORDER PROCESSING / CATALOG ORDERS / HELP DESK CONTACT US AT: jcscvi@aim.com or (507)3150005 WILL BE HAPPY TO ASSIST YOU OR SEND US AN E-MAIL AND WE WILL CALL YOU BACK. James Elder
06/27/08	LYCATEL BOS	$25.00	08/10/08
COMMENTS: I would like to introduce our 18 year old company as an ISO 9001 certified service provider for Telecom, Retail, BFSI, Technical help desk and Travel. Our domain expertise is in BFSI / Telecom and currently doing work for ICICI bank, UTI for more than a decade. We provide inbound, outbound and data services for IT majors. Some of our unique data services are CDR reconciliation, Rate Administration, Billing and Data Transcription. I would like to establish contact with you to explore any business opportunities. We offer tailor made services with 40% reduction on the current cost. Please send me your contact details to sen the profile and references. Please do not hesitate to contact me for further information. Thanks, ____________________________________________ Madhusudan
06/27/08	Inez Infotech Pvt. Ltd.	$25.00	06/27/09
COMMENTS: We are a state of the art 400 seater strategic outsourcing Organization based at Mumbai (India). We are on the Nortel & Cisco network along with IBM DELL & HP servers & on the Aspect Concerto Solutions and IPLC. We are a Pvt. Ltd co. and have been providing Customer Contact Services. We are currently running with 400 seats and are in the process of ramping up to 600 seats shortly. Our service offerings include inbound, outbound, and blended sales and service; web chat, email fulfillment, back office processing, help desk tech support, etc. Our highly advanced world class technology provides the platform necessary to enable a high level of quality service at all times at a very economical cost. We understand high level of quality service at all times at a very economical cost. We understand consistent performance regardless of the location of those services. With our experience in travel upsale, we are confident of achieving the targets set. We would appreciate the opportunity to discuss our organization and the services we render at a given opportune time and look forward for the pleasure of hearing from you soon. Thanks,
06/27/08	Egyptian contact center operator (ECCO)	$30.00	06/28/08
COMMENTS: Our Services Inbound Services: • Customer service & external help desk: Customer service is an essential function to achieve a lifetime value for customers and to provide a higher leveraged service by responding to inquiries, complaints and trouble shouting • Respond to advertisement: This service helps organization to ensure that almost all of the calls which are generated from the television or radio campaigns are answered, triggering the correct market feedback that is needed, and getting to know the cost effectiveness of the different Medias. • Order management: Order management helps to increase customer base and increase business by allowing the customers to place more delivery orders over the phone sufficiently, having it delivered to them rapidly in a seamless way. • Over flow & after hours: Helps any Organization to ensure a continuous and consistent service Level, even in periods of high traffic calls, without having to hire additional resources that would be unutilized in off peak hours. • Disaster recovery site: A high level of continuity in customer service operation in case of emergencies, disasters or sudden failures in the systems and/or site, by having all traffic calls transferred to a back up site to continue to run its operation remotely but consistently . Outbound Solutions: • Telesales: Telesales helps to increase sales revenues through selling & cross-selling products/services in potential markets, allowing the business to grow in sales & revenues in these markets and gain market share over competition. • Lead generation: Lead generation helps to turn prospect customers to regular by approach a larger pool of potential customers in order to generate more business leads, which will maximizing the chance to drive in more sales & revenues. • Fleet control : Optimizing and maximizing fleet operation by establishing a very close monitoring & tracking system on fleet utilization in order to reduce oper
06/29/08	AMID Co.	$25.00	07/15/08
COMMENTS: AMID Co. is a fast-growing BPO outsourcing leader in China. We provide end-to-end IT outsourcing solutions to customers worldwide. Our outsourcing services include: BPO, call center, data entry and processing, software development. Our advantages are: - Innovation, quality and lowest cost - Standard process and quality control - CMMi and ISO 9001 certifications - Deliver projects on schedule, on budget - Outsourcing experiences - Over 1000 BPO specialists - Staffed with experienced managers, QC specialists, project managers and trainers - Located in China and the United States. We would like to work with you for your projects. We offer lower costs and high quality services. We are confident that we can provide the services you need. Please feel free to contact us at info@amidco.com.
06/30/08	Techsphere Technologies Pvt. Ltd.	$25.00	07/20/08
COMMENTS: Techsphere Technologies Pvt. Ltd. is offering a solutions for IT industry. Techsphere Technologies Pvt. Ltd. provides KPO, BPO, IT services, and software solutions consultancy to its client and customers. Techsphere Technologies Pvt. Ltd. offers on-site technical consultancy service in the following areas : 1. ERP Solutions Development and implementation. 2. Migration from old software system to new system. 3. Customized Solution. 4. Web based project. 5 KPO & BPO Techsphere Technologies Pvt. Ltd. 103/1, Saraswati Sadanam, 1st Floor, Near Joshi Mangal Karyalay, Dharampeth, Nagpur - 440010 Phone No.: 0712-6454706. 9373157720, 970276802 Url : www.techsphereindia.com Mail Us : info@techsphereindia.com
06/30/08	Baltic Outsourcing Association	$25.00	07/01/08
COMMENTS: We are Baltic Outsourcing Association (BOA), delivering quality solutions to both Clients and Members since summer 2007. BOA Members are qualified Baltic Outsourcing Services Providers, maintaining availability of needed expertise in different industries. Please provide us with your project detailed requirements to info@balticoutsourcing.com, and we will provide back a match between what are your needs, and what Baltic Vendors are competent to supply. Kind regards, Saulius Masalskis www.balticoutsourcing.com
08/01/08	V2 technologies Pvt Ltd	$55.00	08/02/08
COMMENTS: v2 technologies pvt ltd we at v2 operates outbound as well as inbound for software companies from uk for fixing appointments with prospect clients and telemarketing of uk wireless,and in inbound we provide content writting for magazines which have a puublication morethan 1.5 million subscription over us,uk,australia. here we look out for better process to expand further business.For firthur clarifications plz visit our web site v2technologies.co.in
07/05/08		$30.00	07/07/08
COMMENTS: Hello we are dealing with similar process. contact on deepak@intellectassets.com for further contact center details.
07/06/08	AXIS TELECOM INC.	$25.00	07/15/08
COMMENTS: Hi,kindly contact me at 9899981946 or email details at "ramani.swarna@connectsaffron.com".Thanks,Ramani
07/07/08	Creative IT Solutions	$25.00	07/15/08
COMMENTS: we are interested in doing this campaing and we have the perfect skills for this kind of campaign for more information visit our website www.creativeitsolution.com or mail me at info@creativeitsolution.com
07/07/08	Akshar Info Services	$25.00	07/15/08
COMMENTS: Respected Sir, We are offering you our proposal for Contact/Call center services and solutions. AIS group is rooted in the belief that exceptional performance is a function of exceptional people, exceptional tools, exceptional training, exceptional measurement, and most importantly, exceptional expectations. We are 100 seated national/international center located in Surat, Gujarat, India where outstanding work ethic and strong moral character comes... AIS infuse state-of-the-art Contact/Call center technology, creating a powerful combination of the right talent with the right technology. Servicing and retaining is the life of business to remain successful. That's where AIS Group comes in. We are committed to providing you with the highest quality service at the most competitive price possible, allowing you to focus on managing your needs rather than managing your wants. We can offer you the best services and solutions with technically perfect and up to mark technology. Our execution is very fast and we assure you maximum throughput on our services and solution integration. We are looking forward for your interest working / partnering with your company for the above mentioned services as an offshore partner with good number of seats at a competitive rates for per hour/per seat/per day basis. We can offer you the best services and solutions with technically perfect and up to mark technology. Our execution is very fast and we assure you maximum throughput on our services and solution integration. We hope it will be as per your requirements. Do forward us the complete contact details. Looking forward for your reply soon. Heny Patel services@aksharinfoservices.com +91-09924470031, +91-09427498410, +91-09727699966
07/07/08	Vox Asia Contact Solutions	$25.00	08/01/08
COMMENTS: Vox Global Staffing Services is a premium offshore contact center based in the central business district of Makati, Philippines working with clients who are interested in a long term partnership. Our professional expertise lies in both inbound and outbound business solutions for Fortune 500 companies, as well as small and medium sized businesses throughout the world, which include businesses involved in: ?? financial services ?? logistics and transportation ?? telecommunications ?? technology ?? manufacturing ?? insurance ?? software ?? pharmaceutical ?? healthcare and medical services ?? travel and leisure Our delivery centers have developed in-depth understanding of these environments and know the factors critical to the success of our clients in their respective markets. Our expanding work force is composed of qualified managers and staff agents who are experienced in high-performance, high-value marketing, sales and technical support. Our agents are university graduates conversant with the English language further enhanced through our inhouse, cutting-edge series of trainings. Vox Global Staffing Services specialize in inbound and outbound customized solutions to fit each client’s needs through voice, email, chat or web support, coupled with state-of-the-art technology and best resources. Our ability to offer dynamic business intelligence gives our clients the chance to explore scalable outsourcing options —from small programs to large-scale projects. All options ensure increased efficiency of our client’s internal operations and value for their money. Our success is based on continued client satisfaction on our full range of practical and tested solutions and processes that include Product Support, Customer Care, Lead Generation, Surveys, Appointment Setting, Billing and Collections and Leasing of Call Center Facilities. Looking for forward in hearing from you soon Jenell Yu yujenell@gmail.com +1210.280.0037
07/22/08	Ken-Tech Data Limited	$25.00	08/01/08
COMMENTS: We are a BPO provider firm based in Nairobi, Kenya.We have a staff of trained and seasoned data entry operators, callcentre agents, transcribers with respective supervisors, team leaders and managers. We have the capability and capacity to process any type of data typed or handwritten.We are capable of any type of inbound/ outbound voice/non-voice campaigns. We have already established our call center facility, equipped with the latest technologies.The call center is a fully VOIP based network located in 4000 sq.ft. premises with 100% power backup and other redundant backup soultions.The center has a capacity of 25 seats which can be upgraded further on a short notice anytime. We bring high quality and innovative thinking to our services and endeavor to exceed the expectations of our clients by providing exceptional service and acting as a catalyst for their growth by contributing to their flexibility and responsiveness. We are ready to start ASAP.We would like to bid for your requirement. Please let us know of your detailed & specific requirements so that we can submit you a proper proposal for your perusal, which will entail the complete cost/effort estimate. The bidding amount and delivery time mentioned here is just a placeholder. A correct estimation can be done after going through the detailed specifications. PLease go through our profile here on Offshorexperts.com and Kindly contact us on munjal@ken-techdata.com
07/22/08	Quick-wIT Corporation	$25.00	07/30/08
COMMENTS: We are interested about this campaign and we would like to know more about the details of the campaign. Kindly send it to flgr3g@quickwitcorp.com and mlayson@quickwitcorp.com
07/28/08	Augusta softech pvt ltd	$50.00	07/29/08
COMMENTS: We are a Business Process Outsourcing company Augusta located in Bangalore -India focusing on Call Centers. We provide call center services. We offer services such as: Customer Service or Inquiry, Order Processing, and Inbound & Outbound Sales, up-selling. We are able to offer these services at very competitive rates, a fraction of what it may cost to operate your own call center here in the United States. We have highly trained agents able to offer these services 24/7. Augusta Services partners up with companies to provide outbound marketing such as; lead generation's programs Cash Advance, Pay day loan, moorage refinance, Credit cads, and telesales. All our agents have at least 1 years of call center and sales experience. We can give u the best deal in the market, with low price. We have an experience for cash advance programs. Please let us know if you any programs so we can work on. We have a new branch with 60 setters ready for dialing. I have all my agents experience in dialing leads generation programs, Pay day loans , moorage, and credit card payments and many other programs. Please let me know if you have any of these programs. I will very glad to work on these types of programs and the best part is we assure 100 % quality sales.
07/29/08	Northern Transcription Works, Inc.	$26.00	08/10/08
COMMENTS: Our company, Northern TelcoWorks, Inc. www.northerntworks.com – a Philippine-based contact center, is in business of helping our customers to maximize their profits. We have been working with various companies for over three years. If you are interested in learning more about our capabilities, please call me at 1.877.897.2009 or email me at business@northerntworks.com and I will provide you with more information.
07/29/08	NEPTI	$25.00	08/01/08
COMMENTS: NEPTI is a growing BPO service provider that serves its clients 24/7 for voice and non-voice solutions around the world. Our committed and dedicated agile Call Center agents are best trained in the industry to serve your business needs. Our well trained management is primarily in USA based and our team members are fully trained by our management. Our infrastructure is scalable to accommodate up to 500 agents on a short notice. We guarantee your satisfaction. If we can not deliver what we promise, we will refund you one full week’s service. Give us a try, we promise you will not regret. Following are our global locations: USA: 4900 Leesburg Pike, Alexandria, Virginia 22302 | Bangladesh: Building No. 119, Unit 5 C, Road 1 Block F, Banani, Dhaka 1213
08/06/08	JMC WORLDLINK CORP.	$25.00	08/30/08
COMMENTS: Our call center is located in the Philippines. These are the services we provide: World Class quality trained agents with neutral accent 50 to 100 seats available Recording all communication with our customers including voice, email, live chat, and correspondence. We ensure timely reporting to track and improve departmental quality performance. We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions. Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:10 customers through our well-trained Customer Service Associates. We have developed well-structured call escalation processes to handle more challenging and technical customer requests. You may contact us through these following options: Email: allen.abas@jmcworldlink.com Phone: +639164687791 and look for Allen