PROVIDERS

CUSTOMER RESPONSE PROJECT

CURRENT BIDS

BID DATE	SERVICE PROVIDER	BID AMOUNT	EST. DELIVERY DATE
04/09/08	Aceed Call Centers Services	$100.00	04/30/08
COMMENTS: We have more at least 500 experienced home-based INBOUND customer service agents available at any time, 24 hours and 7 days. Our platform is Five-9 Operating System with high level technical support from U.S. and Canada. Reply if interested. Thanks.
04/02/08	Miran Solutions	$25.00	04/25/08
COMMENTS: Please contact us via email at: Janmeet@miransolutions.com via phone in Canada at: +1 204 977 4445, In India at: +91 991 586 1596 We are ISO & DOT certified. Miran Solutions is Canada based BPO/Technical Support/Call Centre with its offshore centre in India. Miran Solutions is one of the fastest growing call centre with 65000 Sq. ft offshore facility in India. 1500 seats are in use and we can expand another 600 seats at short notice. Another 35000 Sq. ft offshore centre is in construction phase. We are running a number of international projects which include inbound customer care and post sales support for technology distribution companies in U.S. and U.K., outbound lead generation and appointment setting process for mortgage and insurance companies in U.S. and Canada, outbound campaign for wireless and long distance plan sales in U.K. and Canada, Debt Consolidation process for U.S. and bulk data entry for international clients. Apart from that we cater India’s all major telecom giants and financial institutions for customer care and technical support processes. We have stringent security norms at IT level and at facility level that ensure confidentiality of your data. We have state of the art data centre with cutting edge technology. Our hardware life cycle is of three years. All the hardware equipment if protected by our business continuity plan. Each and every workstation and all data centre equipment is on our UPS system. To ensure 24 hours uninterrupted power supply, we have adequate Generator back up (550 KVA+) and we have 1000 KVA Dedicated Transformer.
04/03/08	NIIT Smart Serve Limited	$25.00	04/04/08
COMMENTS: NIIT SmartServe, established in 2002, is a 100% subsidiary of NIIT Technologies Ltd. It provides support to diverse verticals including Insurance, Financial services, Telecom, Travel & transportation and Retail. It delivers customized BPO solutions requiring excellent training and knowledge management. Its integrated suite of services blends state-of-the-art technology and business process expertise, gained from the substantial experience that NIIT Technologies and NIIT SmartServe have in the stated verticals, to deliver identifiable cost savings and business efficiency. Its World Class Facility, advanced telecommunication infrastructure, stringent data security methods [BS7799 / ISO 27001] and proven methodology (BPM3) for process migration add to its customers’ satisfaction. Improvement methods based on Six Sigma and COPC-2000 certification enhance its service delivery. Its human resources are a strong differentiator. With a deep employee development and training culture, its ability to ‘skill’ and ‘scale’ manpower is a big asset. NIIT SmartServe has made its mark as a global outsourcing brand with its achievements like 100% Customer satisfaction, Best Contact Centre – APAC award (ContactCentreWorld.com) and listings with IOAP and Fortune Global. We are keen on working on this program. Please write to me at ankurba@niitsmartserve.com with the details of the program. Many Thanks, Ankur Bamba
04/03/08	Planman Technologies Pvt Ltd.	$25.00	04/15/08
COMMENTS: Contact vaibhav.kaushal@planmanconsulting.com)*******Planman Technologies is one of the largest multi interest Technologies and business services corporations in India with offices in New Delhi (headquarters), Mumbai, Bangalore, Hyderabad, Chennai, Pune, and Ahmedabad as well as in Dubai, Singapore, the United Kingdom, and the United States.Planman Technology’s services are utilized by a number of the Fortune 500 organizations. **** We provide services related to the field of voice & non-voice based projects. ***** We are interested in the project as we have experience in similar projects ****** Visit our website at www.planmantechnologies.com or www.planmanconsulting.com for more details*****Please contact me (Vaibhav Kaushal, Manager BD) at vaibhav.kaushal@planmanconsulting.com or call me at +91 9212384416 to discuss it further. Regards, Planman Technologies Pvt. Ltd
04/03/08	Crecento Technologies Pvt. Ltd.	$33.00	05/04/08
COMMENTS: We would like to know moreabout the details of this process. Kindly revert back to us at dwaraknath.n@crecento.com.
04/03/08	E4e Inc	$25.00	04/04/08
COMMENTS: e4e is Business Transformation company Head quatered in Santa Clara CA USA with 6 delivery centers wordwide. working with fortune 500 companies in providing enterprice and consumer level technical and customer support services. Our empoyee base is 3500+ e4e is a speacialist in conevrting your contact center in to revenue generating center. 2 delivery centers(Bangalore/Chennai in India. We are in the market since 1999. We are ISO certified companyWorking with leading Technoloy companies by providing inbound customer/technical support through Voice/email/chat For further info please contact Aravindan Business Development Manager 877-698-4081 Mobile 0-9986660300 aravindan.k@e4e.com www.e4e.com
04/03/08	CNS	$25.00	04/20/08
COMMENTS: Caretel BIO (C&S) is an Information Technology Enabled Service (ITES) that has been in operation since 1989. We are a part of $700m company – GHCL – ( A subsidiary of The Dalmiya’s Group). We have 3500+ employees working with us on several projects. Having received awards for Business Process Outsourcing (BPO), Caretel has diversified and now includes Knowledge Process Outsourcing (KPO) as well. We are currently are handling Complete Inbound and the following services for a RETAIL GIANT, which has 330 stores in UK – Customer Care / Retention / Loyalty, Inbound Service, Tech Support, Credit Management, Billing, Collection follow-up, Account Receivable, Reconciliation, Order Management, Customer Claim Management, Supply Chain Management. We also are providing them with KPO blended services like Finance and Accounts within which we handle a huge spectrum of F&A activities, Global Vendor Identification, Purchase Order Management, Auditing & Processing of shipping documentation, Shipment tracking, Pre and post shipment documentation, Liaison with shipping lines & freight forwarders, Audit & Processing of inland transportation invoices....We would like to offer similar or further customized solutions for your project too. We as an organization find this project perfectly meeting the profile of our company and I look forward to have a direct conversation with you regarding the same and showcasing the entire set of abilities. Please contact me on raghvendra.singh@colwell-salmon.com – or give me a call at +91-9999035991. – Raghvendra Raj Singh.
04/03/08	Zaara enterprises and consultancies	$25.00	04/20/08
COMMENTS: We are an aurangabad based company with all the specifications iso dot and tech experianced staff.please reply on jafar@zaaraenc.com
04/03/08	Beacon Global Services Corporation	$25.00	04/15/08
COMMENTS: BEACON is a fully multimedia web-enabled BPO Services Bureau. We offer world class BPO/ Contact Center solutions to our partners throughout the world using our back-office centers in Hyderabad, India which has a current capacity of 1000 stations capable of operating 24/7/365. We also currently operate a 48-seater contact center at Poughkeepsie, New York. Our parent company IIC is completely debt free and has over 700 consultants and employees working onshore, on site with clients, offsite and offshore locations. We have strong in-house technical/operational talent pool with 24 x 7 Shift coverage (overlap) and Global Resource Integration. Our Commitment to Quality & Financial Stability: IIC has the highest Dun and Bradstreet rating of 4A1. BEACON and its parent company IIC are ISO 9001 Certified We offer a wide range of BPO solutions and services – Inbound and Outbound process of a contact centre and also Tech Support and Customer support. The BEACON Advantage: Beyond cost Outsourcing, we reckon, is not merely a cost-cutting strategy. We enable clients to realize value beyond cost. At the forefront in delivering enhanced value to clients – we exploit Outsourcing as a business strategy to transform organizations into agile powerhouses. Our proven domain expertise thanks to the IIC (our parent company) heritage of consulting and technology excellence, positions us uniquely. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth. Our clients have achieved quantifiable business benefits, and competitiveness with our Outsourcing strategy. Please contact Mr. Ravi Shanker over Phone : (1) 845 – 625 – 2154 Ext. 8806 / Mobile : +919866606009. ravi.unison@gmail.com / ravi_shanker@BeaconGlobalServices.com
04/03/08	THE AHEADS (P) Ltd	$25.00	04/05/08
COMMENTS: THE AHEADS LTD is a leading U.S based global provider in Contact Center Operation Service Provider. We handle 24x7 all type of Voice Inbound & Outbound and Non Voice Support, E-mail & Chat services- Aheads is a ISO, IPLC, DOT, STPI registered Company --Our Tech-99.99% up time across all connectivity and redundancy available across all networks- DELL servers, Aspect Unified IP Dialers with Call Monitoring Servers, Cisco switches, with International Private Leased Circuits IPLC from SingTel. All seats are networked with both data and voice capabilities and are available on a 24x7 basis. Delivery Model blends robust technology solutions along with superior operations management, which provides our clients with enhanced customer experience. Aheads delivery model not only reduces client operational costs by 30-40%, but also adheres to stringent quality standards. We are keen on working for your account. Please write to me with the details of the account at jerrin@the-aheads.com
04/03/08	THE AHEADS (P) Ltd	$25.00	04/05/08
COMMENTS: THE AHEADS LTD is a leading U.S based global provider in Contact Center Operation Service Provider. We handle 24x7 all type of Voice Inbound & Outbound and Non Voice Support, E-mail & Chat services- Aheads is a ISO, IPLC, DOT, STPI registered Company --Our Tech-99.99% up time across all connectivity and redundancy available across all networks- DELL servers, Aspect Unified IP Dialers with Call Monitoring Servers, Cisco switches, with International Private Leased Circuits IPLC from SingTel. All seats are networked with both data and voice capabilities and are available on a 24x7 basis. Delivery Model blends robust technology solutions along with superior operations management, which provides our clients with enhanced customer experience. Aheads delivery model not only reduces client operational costs by 30-40%, but also adheres to stringent quality standards. We are keen on working for your account. Please write to me with the details of the account at jerrin@the-aheads.com
04/06/08	Deccan Telesource	$25.00	04/25/08
COMMENTS: Deccan Telesource is quality driven outsourcing firm, formed by a group of enthusiastic professionals with a wide range of experience in the BPO and IT industry. Linked with quality BPOs and IT firms, our main goal it to provide 100% QUALITY and pure satisfaction to our clients. Deccan Telesource facilitates Fortune 500 companies in finding right partner to outsource their business world wide. Our core area of expertise is outsourcing Inbound, Outbound and Web based process to Call Centers who delivers exceptional customer experience, reduce cost and increase profits of our clients.
04/07/08	Etech Inc	$25.00	04/30/08
COMMENTS: Etech, Inc. a privately owned corporation that has provided Customer Contact Services for over ten years. We are a Tier One preferred provider for Fortune 500 companies, employing 1800+ team members with facilities in the U.S. and India. Since the founding of the company in 1997, Etech has provided services to a variety of Fortune 500 clients in verticals including: telecommunications, financial, education, hospitality, advertising and retail. Our service offerings include inbound, outbound, and blended sales and service; web chat, email fulfillment, back office processing, help desk tech support, Software and web development services, “Multilingual” Voice and Chat quality audits. Our highly advanced world class technology provides the platform necessary to enable a high level of quality service at all times. We understand that suppliers of domestic and offshore services must be able to deliver wholly consistent performance regardless of the location of those services. We would appreciate the opportunity to discuss our organization with you and the benefits which we may provide to you http://www.etechinc.com/about_Etech.html Thank You. Yatin Shah | Global Business Development US : 936-622-3407 , 936-340-3401 India :79-23213089 Mobile : 91- 9825263837 yshah1@etechinc.com www.etechinc.com