OUTSOURCING A-Z
Benchmark
An objective measure of performance that can be used to compare operations across organizations. Most commonly used to compare the cost for an activity, but can also be applied just as effectively to other aspects of an operation. For example, days sales outstanding would be used to compare the performance of companies to each other in their collections activities. The comparison is often termed in quartiles, with the top quartile being the best 25 percent of companies and the bottom quartile being the poorest 25 percent.
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