UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
TREC Global is headquartered in the U.S. and operates world-class global delivery centers in Manila, Philippines. TREC Global has the experience and capabilities to provide a diverse range of inbound and outbound customer contact and business process outsourcing (BPO) solutions. TREC Global brings value to your organization by having the expertise and ability to provide all the essential components that are required to provide a superior solution.

TREC Global differs from our competition in two distinct ways. One is our onsite management – offshore delivery model. This delivery model means that your program manager is U.S. based and available to work with you face to face and they will be responsible for coordinating your requirements with the offshore delivery team. Our second differentiator is knowing that investing additional time in the beginning of a project to gain a deep understanding of your business requirements will give us the in-depth knowledge required to develop solutions that are uniquely suited to achieving your goals and ultimately result in a superior quality experience for your customers.

TREC Global’s ability to develop an in-depth understanding of your business requirements also gives us the edge in our ability to develop unique business process outsourcing (BPO) solutions. Using TREC Global’s proven BPO processes we have the ability to convert your current business processes and work flows into customized solutions that can be executed with the same or better results from our global delivery centers.

Inbound Customer Contact Services

TREC Global is an extension of your customer support system and we understand that we must build a solid relationship with your customers by gaining their trust, which can only happen by providing a positive experience.

Since every client’s requirements are unique, we will discover what is unique about your requirements and develop a customized solution. That doesn’t mean we start from scratch, it means we have a process for incorporating your requirements into proven solutions, so the end result is a highly customized solution that is built on a solid foundation.

TREC Global’s customer specific training programs results in customer contact agents that are confident, capable and can quickly respond to your customers needs. Agents are supported by supplemental training and program managers who act as mentors and make recommendations for program improvements.

Outbound Customer Contact Services

TREC Global offers a wide range of outbound customer contact solutions in both business to business and business to consumer programs. Our outbound programs have proven to be one of the most effective and affordable ways for increasing business by proactively reaching out to existing and potential new customers.

Outbound services require different processes, skills and technology to be successful. We understand the challenges associated with outbound programs and TREC Global conducts specialized training for customer contact agents who are going to participate in outbound programs. This prepares our agents with the skills and confidence necessary to conduct a successful outbound program. TREC Global’s state of the art global delivery centers are equipped with the latest telecommunication technology to support high volume outbound programs.

Business Process Outsourcing

TREC Global’s BPO outsourcing let’s you reclaim the resources and costs lost due to labor intensive and manual back office business process.

TREC Global’s BPO solutions are built upon proven process that allow us to gain an in-depth understanding of your internal process and work flow, and translate them into solutions that can be executed from our global delivery center. The key component to our success is our onsite to offshore transition process, which has several customer validation points, ensuring you that we have achieved a high level of competence.

SKILLS
Inbound Solutions:
• Customer Service
• Technical Support/Help Desk
• Product Support
• Consumer/Medical Product Reporting
• Recruiting and Candidate Qualifying
• Inbound Order Entry and Processing
• Service Renewals
• Up Selling and Cross Selling
• Email
• Web Chat
• Consumer Response
• Interactive Voice Response
• Dealer Locators
• Toll Free Response
• Direct Mail Response
• TV Response
• Print Media Response
• Website Response
• Seminar Registration
• Answering Service
• Inquiry Handling
• Product Information
• Sales Lead Qualification
• Sales Screening

Outbound Solutions:
• Market Intelligence
• Database Confirmation
• Political Polling
• Direct Mail Follow-up
• Lead Generation/Qualification
• Seminar Population
• Debt Collection
• Info & Literature Fulfillment
• Appointment Scheduling
• Up Sell/Cross Sell Campaigns
• Surveys
• Customer Satisfaction Research

Business Process Outsourcing Solutions:
• Internal IT Help Desk
• HR and Accounts Payable/Receivable
• Payroll Time Sheet Verification and Entry
• Financial Reconciliation and Expense Reimbursement Management
• Service Warranty Management
• Document Management
• Data Processing

TERMS
Contact us for a customized solution and pricing plan. We encourage you to try our services with a proof of concept program.

LOCATION United States - Kendall Park, NJ EMPLOYEES 500-999 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.