AUSTRALIA OUTSOURCING COMPANY

DESCRIPTION
Stellar Call Centre Solutions is Australia’s premier call centre solutions provider. We help large blue chip companies reduce costs, increase sales, improve quality and exceed their customers’ expectations everyday.

Stellar has experienced impressive growth since our inception in 1998 and now boasts a national network of 9 contact centres with over 1,700 workstations and more than 2,800 staff.

Our centres manage in excess of 138 million customer interactions every year on behalf of some of Australia’s largest and most respected companies.

We can support your customer contact management needs for all aspects of service delivery with our comprehensive range of innovative customer interaction solutions:
· Customer Care
· Sales and Tactical Campaigns
· Help Desk & Technical Support
· Collections & Billing
· Directory Assistance
· Market Research & Surveys
· Back Office Processing
· Advanced Technology Solutions

We can support your customer contact management needs for all aspects of service delivery with our comprehensive range of innovative customer interaction solutions.

SKILLS
Some examples of our inbound and outbound telesales solutions include:
· Acquisition
· Retention
· Winback
· Cross Sell and Up Sell
· Direct Mail Follow Up and Response
· Product and Service Sales
· Welcome Calls
· Lead Generation
· Appointment Setting
· List Cleansing and Validation
· Order Taking
· Membership Applications
· Event Registration
· Collateral Fulfilment
· Polling and Surveys
· Product Recall

Stellar Business Process Solutions specialises in evolutionary business process outsourcing solutions that transform paper-based, labour intensive practices into efficient, highly automated processes.

Stellar Business Process Solutions’ advanced automation solutions deliver document imaging, workflow, content management and web-based process management, and can be rapidly deployed to enhance or replace your existing systems, substantially reducing operating costs and generating major efficiency improvements

Some examples of Stellar’s back office processing solutions include:
· Accounts Payable Processing Automation
· Accounts Receivable Processing Automation
· Membership Application Processing
· Credit Card Application Processing
· Mortgage Application Processing
· Insurance Application Processing
· Insurance Claims Form Processing
· Consignment Note Processing
· Survey Results Processing
· Share Float Form Processing
· Competition Entry Form Processing
· Direct Mail Response Form Processing
· Contract Scanning
· Technology Assisted Data Entry

LOCATION Australia - Richmond East, Victoria EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.