INDIA OUTSOURCING COMPANY

DESCRIPTION
Business process outsourcing (BPO) is increasingly the strategic choice of companies looking to achieve cost reductions while improving service quality, increasing shareholder value and focusing on core business capabilities.

ICODE Customer Management (“ICM”) is a leading Indian BPO company providing a wide range of outsourcing services to the mortgage, banking & finance, insurance, healthcare and legal industries. We work with our clients in North America to reduce overall cost of operations by 40-50% while maintaining quality and decreasing turnaround time.

The corporate office and primary BPO centre is located at 657, Phase V, Gurgaon, India with two disaster recovery sites (Delhi & Chennai). We have our strategic business partner in Salt Lake, Kolkata. The Kolkata BPO centre is staffed with a team of 120 professionals possessing rich domain experience in their respective areas of work and an understanding of American business practices, regulations, social customs and culture.

We have a channel Partners in Philippines, Mauritius, US and UK.

Our infrastructure includes:
• 15,000 square feet of air conditioned and ergonomic workspace
• State-of-the-art 24 hour high speed satellite internet backbone with ISDN backup
• Data encryption for secured upload and download
• Microsoft Windows 2000 Servers
• Microsoft Windows XP/98/NT workstations
• Internet Information Server
• Customized web reports
• Round-the-clock security
• Data destruction & daily data back up procedure
• Backup UPS and diesel generator

SKILLS
Our tele-professionals help you to turn your prospects into customers, and then our customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base.

Our outbound capabilities include:
• Telemarketing and Sales: We use predictive dialing to connect to customers.
Our tele-sales techniques also include:
o Reactivation: Approaching your 'expired' customers with the right offer.
o Targeting: Isolating key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls.
o New Movers: Tapping people who have just moved residence, for example, and asking them to pre-register for your service or organization.
o Renewals: for publishing and finance, telemarketing is by far the most efficient way to secure repeat buyers.
o Aftermarket Sales: Contacting new customers and securing additional sales, even when your other products are seemingly unrelated.
• Up-Selling & Cross-Selling
• Sales Lead Generation
• Market Research & Surveys
• Database Cleaning and Updating
• Internet Response follow-up
• Collection of Past Dues
• Third Party Verification
• Record Verification
• Fraud Detection /Prevention calls
• Damage Control and Disaster Recovery services
• Welcome Calls
• Thank-you /Other client initiated Information calls
• Continuity Sales calls
• Affinity Programs
• Partnership Programs
• Loyalty Programs
• Message Delivery

Back office services - Catalog support, order processing, online order taking, application to approval, accounts maintenance, Order 2 Cash (O2C), Order 2 Purchase (O2P), accounts receivables, data validation, data entry and data conversion.

Web based services - Online order tracking, tier 1 chat customer service support, tier 1 chat tech-support, e-mail customer service support, e-mail tech-support, query resolutions, retentio

TERMS
Overall pricing is the first item many companies use to choose their call center provider. Unfortunately, for some companies, it is the only item. As we stated in the introduction, choosing an external service provider to interact directly with hundreds or thousands of your customers and prospects should be treated as a partnership building, not a bargain-shopping, expedition. Even if price savings are your primary goal in outsourcing, you must consider the overall service that will be provided - otherwise those cost savings can quickly disappear.

Since pricing is usually based on actual usage, you may want to present a few different scenarios to your potential vendors: ask for quotes for a slow month, an average month, and a busy month to get a better sense of the real costs you will be paying.

LOCATION India - Gurgaon, Haryana EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.