INDIA OUTSOURCING COMPANY
Finedge India Pvt Ltd
Road to Customer Delight
DESCRIPTION
Finedge provides round the clock support for Hutch consumers in Haryana, UP, Rajasthan, and Punjab. A 24*7 technical helpdesk & sales support for Spectranet (ISP) for both consumers and institutions. Also handling ITC Retailers’ helpline wherein seasoned campaigners answer the distributors and/or staff related queries. Also managed the loyalty program for Dabur for over three years. Managed the loyalty program for 'Reebok' including de-duplication, personalized letters & fulfillment. Handling test papers for 'e-Gurukool' an education website. Data validation & updation for Wills Sports and Hutch consumer and corporate records. With the strength of over 1200 young, vivacious, and qualified personnel, at Finedge, we understand that providing a superior customer service experience is required for our clients to realize their business revenue and growth objectives.
Our clientele include, Hutch, Pillsbury, Reebok, Standard Chartered, Lays, ITC, Spectranet, NIIT, Dabur India, Nature Fresh, Cargill, GE Countrywide, Indiatimes, and Braun.
SKILLS
1-800 and Inbound Call Center, Tele-marketing (B2B and B2C), Database Management, Direct Mail, Tie-Ups & Cross Promotions, In-Film Placement are some of the key services Finedge is engaged in.
LOCATION
India - New Delhi, Delhi
EMPLOYEES
1000-5000
YEARS IN BUSINESS
7-10 years
CONTACT INFORMATION
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