UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
i2c World, Inc. is an off-shore business process outsourcing company with offices in New York and off-shore unit in Mumbai, India. We specialize in data management, list building, customer service, lead generation and marketing for Financial Services, Utilities, Healthcare, Automotive, and Direct Marketing companies. i2c was established in May 2002 as the international outsourced services unit of I.C.C. Private Limited, an international logistics company, founded in the 1970's.

We focus on providing our clients with the three R's of outsourced services -

Reduced costs

Rapid cycle times

Responsiveness

As an international company, we not only strive to provide a more cost-effective solution, but to provide a BETTER solution for your company. We work with our clients and partners on every level, at every stage to assure standards are being met and execution is successful.

Our Infrastructure
Currently, i2c is operating outsourced service centers in Mumbai (Bombay), India - a 24,000 sq. ft., 300-seat international center in Andheri (E) and 100-seat domestic center in Santa Cruz (E). The company also operates a Sales office and Network Operation Center in Manhattan, New York.

Our Outsourcing facilities are equipped with high security, Data Back-up and Redundancy measures, Back-up Power supplies, including back-up generator and connections with two different power suppliers, IPLC connectivity. All hardware and software is maintained for maximum efficiency.

Our Employees
i2c has relationships with various employment agencies and training centers, which facilitate the recruitment and training of new talent. Our in-house Human Resources carefully evaluates each new candidate, in search of the right experience, skill, and character fit for the job. Each new recruit undergoes the extensive training, including accent elimination and cultural understanding. Each group of 12-15 agents are monitored by a senior-level Supervisor. Employees are offered a competitive salary, benefits and incentives commensurate with experience and skill, as well as an in-house lounge, and private transportation to and from work. Most employees work a single 8 hour shift, 5-6 days a week.

Our Experience
Key companies we have provided services for include:

Outsourced Back-Office Processing

U.S.-based Healthcare Recruitment Firm

International Financial Services Company

R.R. Donnelly

Mead Data

Outsourced Call Center Services

U.S.-based Student Loan Consolidation Company

INC. 500 Direct Marketing Company

U.S. - based Energy Provider

Customer Support for Various Automotive Companies

Dental Patient Identification Company

Our Relationships
i2c strives to create long-standing, mutually beneficial relationships with our clients. As a result, we offer flexibility in the types of outsourcing relationships we offer. Depending on what our clients need, we are able to offer a simple outsourcing relationship, co-sourcing, joint-venture, as well as co-marketing. To learn more about how we can help your company, please Email Us

SKILLS
Customer Care Services
i2c's customer care services assists you with client relations at every stage: Acquisition, Retention, and Maximization of customer loyalty. Our primary customer care services include:


i2CMail - email support

i2C Voice - phone support

i2C Chat - live on-line support

i2C Tech support

i2C Telemarketing

i2C Collections


Business Management Services
i2c helps you manage your business processes more efficiently, by offering off-shore development and management of your non-critical business functions. Outsourcing development and data management to India has been proven to be cost-effective and efficient. Some of the outsourced business services i2c offers are:

Back-Office Processing

Data Management

Finance & Accounting Services

Off-Shore Software Development

TERMS
Cost Advantage - In addition to the cost-savings realized by outsourcing to India, i2c is able to provide greater cost-effectiveness. We are the sole owners of our outsourcing facilities and infrastructure, as a result we do not have the many of the expenses associated with leasing space, hardware, etc. And because we have been in the industry for so long and because we have expertise in several areas, we are able to take advantage of our own internal resources to provide you with greater cost savings.
Value Proposition - All in all, i2c is able to offer you a greater value proposition and ROI than any other outsourcing facility in the world!

LOCATION United States - New York, NY EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.