LEBANON OUTSOURCING COMPANY
Call Center in Lebanon and Middle East
CTServe is your call center consulting business partner offering unique solutions for all of your call center and fulfillment needs.
Raise the standard of service offered to your customers while simultaneously lowering costs. Convert your operating costs from fixed to variable and reduce the need to invest precious capital in non-core business functions.
CTServe "Call Center and Telephony Services" based in Beirut, Lebanon, offers the most comprehensive consulting programs for all your call center needs. Established in 2005 and the first to offer consultancy on incoming and outgoing call center management, contact center technical infrastructure, call center work flow and procedures and in addition to the call center outsourcing. CTServe vision is to grow into a global leader whose capabilities and depth of experience are unparalleled.
CTServe’s focus is to help individuals and organizations understand the dynamics of call center management in order to improve operational performance and achieve business results. CTServe provides high-caliber education and consulting to organizations ranging from small, start-up firms to national governments and multinational corporations throughout Lebanon and the Middle East.
CTServe’s successful track record stems from its longevity in working with call centers and active involvement in the evolution of the industry.
CTServe’s founder Mr. Elie Shoushany has been in the call center industry for more then 9 years where he accomplished to establish and run several contact centers and was the first to create and run the first contact center for outsourcing purposes in the Kingdom of Saudi Arabia.
We incorporate several proprietary tools. Each designed to guide us through an objective evaluation of your operation, your challenges, your opportunities. We are completely vendor neutral which means we are motivated by only one thing – finding solutions that will build and improve your operations.
Some of Our Services:
* Call Center Infrastructure Pre and Post Study & Evaluation (hardware, software, pbx...)
* Call Blending
* Call Center Assessment
* Tele Sales
* Customer Support
Lebanon - Beirut,
YEARS IN BUSINESS
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