INDIA OUTSOURCING COMPANY

DESCRIPTION
Tech Support Labs is a center of excellence providing technical support and BPO services to IT organizations all over the globe.

Established as a subsidiary of Vyom Labs, Tech Support offers the following services:

Technical Product Support
Outsourced Technical Helpdesk
Knowledge Management Solutions
Staff Augmentation Services

Additionally, we also provide:

Troubleshooting services.
Education services.
Advisory services
Customized reporting on usage patterns.
Value added services such as directing customers to escalation points.
Self help services.

There are various ways we can deliver support:

Telephone.
Remote diagnostic and collaborative browsing tools.
Chat.
Email.
Self-help resources (which utilizes a knowledge management framework using advanced technology).
Self help services.

TERMS
Fixed Bid Price:

After studying the project, we will estimate the manpower requirements. Depending on the man-days required, a fixed cost for the complete project will be quoted. In this case, the project management will be with Vyom Labs.

Time and Material (T&M):

Charges for each of the human resource will be quoted depending on the hours of work done and the level of the human resource for the task assigned.

Contract for a Team:

This model is a modified T&M, for a longer duration of time and for a particular number of resources. The individual resources can be changed depending on the changing requirement. This model provides flexibility as well as benefits of long-term contract to both parties.

LOCATION India - Pune, Maharashtra EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.