INDIA OUTSOURCING COMPANY

DESCRIPTION
AVID IT SOLUTIONS (P) LTD is a comprehensive software solution services provider and a new generation Information Technology Company. It is designed to deliver cost effective & customer oriented solutions to empower and bring business benefits to enterprises worldwide.The Company's expertise is focused on application development integration, application management, e-security, network management system and business process outsourcing, including the operation of large-scale customer contact centers. We provide an array of solutions essential for building long term relationships for customer acquisition, customer care and customer retention.

AVID is a client-centered organization with a complete portfolio of services. We make it our business to understand our customer's enterprise and its direction, the complexities of their trade, their processes & operating philosophy and their priorities. This way we can offer our customers technology solutions that are tailor-made for their business needs.

• Building large and complex state-of-the-art applications.
• Designing and building strong and robust architectures.
• Large project execution.
• Managing large, multi-site development projects
• COSMO COM Dialers.
• Access Controlled Entrance to the development center.

AVID offers an extensive level of expertise and experience in outbound & inbound call management and customer acquisition, with a variety of applications in the areas of business-to-consumer (B2C) and business-to-business (B2B) marketing. This experience, along with our technological solutions, quality assurance programs, and commitment to customer service excellence help our clients to achieve maximum results from their direct marketing efforts.

To ensure that the Product is delivered to client as per the agreed SLA, the agreed methodology may include, Live and recorded transitions (voice or/ and non-voice) monitoring, feedback, coaching and performance improvement planning of Associates, Calibration (Internal and external- with client or his representative).

• We have evolved quality measures for all life-cycle phases of services.
• We have setup system, procedures and standards to minimize errors, defects, rework, and to continually improve quality levels.
• We make decisions based on quality considerations.

AVID is located at Hyderabad and offers clients the option of utilizing India's vast reserves of skilled, qualified and motivated English-speaking workforce.

Business Benefits from this approach include:
• Cost reduction through economies of scale, technology enablement and the introduction of best practice.
• Improved efficiency and service quality constituting market leadership to enhance competitive advantage.
• Enhanced total performance and flexibility through ongoing technology refresh, process reengineering and continuous process improvement.
• Access to extended resource pool of high level expertise, knowledge and best practices.
• Established operational cost control process management, measurement and continuous improvement.

SKILLS
Business Process Outsourcing & Call Center Services
Customer Interaction Services
Back-office Services
Customer Analytics
Software Development
Live Web Chat
Certified & Experienced Technical Persons

TERMS
Negotiable if required, turnaround time entirely depends upon the type of project.

LOCATION India - Hyderabad, AP EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.