INDIA OUTSOURCING COMPANY

DESCRIPTION
We are the complete IT related service providers our main sector is BPO where we undertake outsourcing projects, and software development projects.

Fleur is a multi dimensional platform comprising dedicated management professionals, business analyst, sales and customer service representatives, tech support team, well experienced operational and business development managers, senior in house trainers with immense command over inbound and outbound voice and non-voice BPO/KPO domains. Which plays a vital role in today’s competitive market.

Our Mission:
Is to offer the clients with most comprehensive range of best quality and very low cost services in wide range of today’s BPO spectrum. And you our skills to deliver a exciting business results enabling a win –win situation for our client and Fleur. We believe in building long term relationships based on transparency, quality, efficient, consistent and reliable services.

Geographical Location:
We are based in Hyderabad the highly potential city in India to out source the business which helps a lot in cost cutting, and technically advanced facilities.

Outsourcing:
We provide the clients with the best services for the wide range of BPO spectrum, as we undertake offshore processes and we also arrange of efficient third party operators who can provide low cost and highly professional services to the clients business needs.

Expertise:
Team of professionals trained specifically to work as a team on inbound, outbound services using knowledge of latest technology helps in delivering an efficient service in a low cost ratio per call.

Focused Approach:
Powerful and focused approach on the client’s core business standards enables us to optimize business performance and achieve success our skilled quality divisions check on each process internally for accuracy and quality based performance on the guide lines suggestions defined by the client.

Resource Management:

i) Human Resources:
As one of the main functional operations of Fleur is into the recruitment and with its huge database of employees helps us to pick the best in less time to perfect match the process needs which directly reflects in our best performance.

ii) In-house Training:
We have a in house training section for the BPO sector mainly focused on the voice and accent modulations and process, based training programs helps our agents to serve the clients process.

iii) Tech Support:
Fleur as a reseller for the VOIP and dialer software’s with the in house tech support team helps to setup fully automated call desks, fast, best connectivity, 100% call acceptance call distribution, call traffic management and uninterrupted call clarity for in bound and out bound process round the clock.

Our Principles:
We maintain the highest standards of ethics and business conduct and operate within the laws of the countries in which we do business.
We choose our team to have the good educational background highest standards of professionalism and technical competence and good code of conduct which effects the customer and client relationship.
We conclude our commitments according to the clients business standards.
We tend to explore new opportunities and commit to success in each task undertaken.

SKILLS
Major outsourcing benefits with Fleur guarantees with:
Immediate, faster and superior responses to your customers
24/7 uninterrupted customer services
Efficient responses by our well-trained, highly motivated, skilled call-centre executives
Full support from our operational mangers
High availability ratio
High per call response factor
Fixed charges with no overturns
No infrastructure requirements at clients place
Centers owned and managed by us
Ready-to-start resources with the least setup time
Low cost ratio call per response

Inbound Services:
Customer care services
Order taking services
Insurance claim and verification
Financial services
Database management
Tech support voice and non-voice
Prospect inquiries
Technical support
Help-desk
Complaint services
We can handle any number of calls a day since we are equipped with the resources to manage a range of inbound call center services.

Outbound Services:
Direct marketing campaigns
Selling services/policies
Up selling and cross selling
Appointment setting
Market research
Database updating
Welcome calls
Telemarketing and telesales

Non Voice Services:
Medical/legal/business transcriptions
Data entry/data processing - graphics editing
Form processing - search engine optimization
Web research - website design/re-design/maintenance
Web data extraction - data conversion
Data mining - e-book publishing
Catalog processing/web content production - data cleansing

TERMS
Any project turn around time would be 1-3 weeks depending on the projects.
Prices range from 6$ to 12$ based on the project size/type/and number of seats for in bound services.

LOCATION India - Hyderabad, Andhra Pradesh EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.