SAUDI ARABIA OUTSOURCING COMPANY

DESCRIPTION
SMART LINK is a highly efficient and cost-effective outsourcing contact center for all inbound customer service & support, outbound lead generation, telemarketing, SMS, fax and web-chatting.
We have all needed knowledge and experience to cover a wide variety of operational call center campaigns. At SMART LINK, we focus on the relationship building aspect of working with our clients, while utilizing the latest CRM technologies available. Our state of the art facilities are scalable for a project of any size. All agents employed by SMART LINK are highly qualified college graduates with excellent communications skills. We also offer bilingual agents according to regional demand with reasonable advance notice. SMART LINK will cover all of the training costs and promises to meet or exceed a company's current performance metrics.

Our Services:

1- Sales & Marketing Support Services
• Event Registration Telemarketing
• Business to Business Telemarketing
• Lead Generation
• Appointment Setting
• Telephone Surveys (Customer Satisfaction & Internal Employee Surveys)
• SMS Broadcasting
• Email & Fax Management
• Database-Updating and Cleaning
• Bilingual Telemarketing
• IVR and Voice Mail/ Conference Capabilities
• Telesales to both consumers and businesses
• Order Taking

2- Customer Services Solutions
• Customized "On Hold" Messaging
• Help Desk Services and Technical Support
• Inbound Customer Services Center
• IVR and Voice Mail/ Conference Capabilities
• Toll Free Services
• Web Chat Services

3- Interactive SMS
SMART LINK provides an interactive SMS response mechanism. Potential customers will be able to quickly and effectively register their interest by sending a keyword and specific data to a central shortcode number included in all advertising. Data collected facilitates a call back (If needed) to the sender to collect further details and distribute appropriate information.
More Interactive SMS services:
• Feedback
• Voting
• List building
• Competition

4- Providing Manpower
Apart from providing various call centre services Smart Link can also provide your business with well trained and professional work force. Smart Link can recruit qualified agents and enhance there skill set with intense training covering any to all tele service skills. Our training courses are in accordance with the international call centre standards.

5- Call Center Consultancy Services
Whether you have a mature call centre, a new call centre or require assistance in setting up or broadening call centre operations we can help. We offer a complete suite of services and solutions that are tailor-made to your specific requirements, including:
• Contact Center Setup & Consolidation
• Contact Center Assessment & Recommendations
• Technology Assessment & Solutions
Workforce Optimization
• Customer Care Skills Training

6- Special Services for companies outside Saudi Arabia

Doesn't matter if you are far across the sea, if you are looking for an outsource partner or want some one to be your eye in Saudi Arabia, Smart Link can help. Smart Link's experienced professionals can provide the following services to you:

. Market Research & Analysis
. Case study or Advisory Study
. Invitation Campaign
. Telemarketing
. Virtual Office
. Event Organization & Management

SKILLS
1- Full Outsourcing
• Entire call center
• Overflow volume
• Additional facilities
2- Partial Outsourcing
• Support functions
• Professional expertise
• Skills development
3- Co-Sourcing
• Joint operation (transferable technology)
• Value sharing
• Independent operation

TERMS
Set-up fees + 3 months should be paid in advance.

LOCATION Saudi Arabia - Riyadh, EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.