INDIA OUTSOURCING COMPANY

DESCRIPTION
100% EOU (Export Oriented Unit)
Registered with STPI (Software Technology Park of India)
Registered and corporate office at Jalandhar, Punjab, India.
Formed on 31st March 2003.
Engaged in telecom billing outsourcing services.

We Offer:
1.Telecom billing
2.Network management
3.Designing of calling cards
4.Customer care
5.B2B activities
6.Back office functions

Infrastructure:
Appx. 2000 sq. ft. of office space
High-end computers connected with LAN
Internet leased circuit
Telephone lines
24x7 power backup
Database server

Existing Customers:
WTN Group Switzerland and Germany
Global Line Gmbh
Cash N Call
Al-Hussaini Telecom (Jordan)
Call Shop

SKILLS
Telecom Billing
• Back office functions of Telecom Billing for Partner
• Processing Call Data Record
• Periodic Invoicing & Reconciliation
• Least Cost Routing
• ASR (Average Success Rate)
• Updating Call Rates

Network Management
• Network Management
• Interconnections with Carriers
• Remotely monitor the call quality
• Remotely monitor gateways functioning
• Prepare MIS
• Troubleshooting of VoIP Network
• Report any major fault to partner

Designing of Calling Cards
• Designing of Calling Cards
• Different designs for cards of different countries
• Periodical updating and changes in designs
• New designs introduced

Customer Care
• Customer Care center
• For customer queries by emailtroubleshooting
• CDRs Analysis for ASR
• Opening Trouble Tickets with Carriers
• Report major issues to partner

B2B Activities
• B2B activities (Online sales of Calling Cards)
• Online sales of calling cards
• Customers approach thru partner website
• Apply for calling cards
• Request processed
• Information sent to partner for calling card and PIN generation

Back Office Functions
• Correspondence and follow –up with different telecom companies worldwide
• For rates
• For settlement of invoices
• For any other related information
• Preparing MIS

LOCATION India - Jalandhar, Punjab EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.