INDIA OUTSOURCING COMPANY

DESCRIPTION
BPO/CALL CENTER SERVICES:

Acquiring a new customer is five times as costly as retaining an old one. Hence management of customer interaction in the best possible manner is a vital aspect of an organization. Customer Support Services offered through BSBDM' call center services are tailored to provide superior customer interaction, increased calling capacity, global coverage, rapid inquiry response and increased data validity, hence leveraging every customer relationship to the fullest. Our portfolio of call center services includes a whole gamut of services aimed at offering the best solutions to your customers which include 24/7 customer support through voice (inbound call center and outbound call center), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services.

Outbound Call Center Services:

BSBDM, through its outbound call center, provides 24/7 services for data verification, data collection, telemarketing and business development. Our outbound call center offers services in 3 major time zones (GM, US-ES, IST), which enable our customers to optimize coverage of any target group or customer base. Some examples of the outbound call center services offered include - out bound calling to sell mobile handsets, wireless services for telecom companies, sell or upgrade customers to new rate cards offered by telecom companies, sell self learn books, various kits, outbound calling to households to sell leisure holiday packages, etc.

Inbound Call Center Services

BSBDM, through its inbound call center services, provides the same global capability to help you leverage all critical customer contacts. BSBDM' in bound call center offers customer service and problem resolution, technical support and consulting as well as supporting your customer development through lead qualifying and order processing. Some examples of the inbound call center services - customers calling to check their order status, customers calling to check their reservation status, product delivery status, etc.

E-Mail Customer Contact Solutions

BSBDM' staff is available to manage your e-mail traffic for all inquiries including common questions, problem resolution, complaint escalation, lead qualifying and order processing.

Live Web-Chat Services

We offer both proactive and reactive live chat capabilities to help you fully leverage your web site traffic. Our agents will engage site visitors to clarify your capabilities, answer questions and generate business. In addition, all customer contact is fully integrated with voice technologies enabling you to consolidate all customer contact histories regardless of touch points

Technology Infrastructure

We ensure optimal support for your customers by leveraging nest-of-breed emerging technologies. Our call center platforms include fully integrated IVR, Data Leased Line with ISDN backup for internet connectivity, MVIP - Multi Vendor Integration Protocol telecommunication bus, UPS and generator backup, routers and data switches from Cisco with built in redundancies, etc

Human Resources

An extremely educated and motivated workforce powers all services. The CRM staff in our Rohtak office in India are highly educated, with nearly all the agents possessing university education and cutting edge technical skills. In addition, our comprehensive training programs for our call center staff ensure ease of communication, efficient customer service, and advanced product knowledge - providing a seamless and transparent experience for your customer.

SKILLS
BSB Digital Media: specializes in providing Business Process Outsourcing solutions for medium sized companies worldwide. BSBDM is not just a BPO provider, but also a reliable partner who promises to make valuable difference to its clients' business. It is bent on enhancing its partners' competitive advantage and profitability. A medley of cost effective, flexible and viable solutions is what we offer our partners. At no point of time our clients are under the impression that they are outsourcing to us, as, an extended enterprise is the image we portray. Co sourcing and not outsourcing is our motto. With an in depth knowledge of international markets and possession of a strong on the ground presence in India, we promise you significant cost savings, and improve and maintain the quality of service delivery.

Our Philosophy and Motto: Our philosophy is to mould ourselves as an extension of our clients' service arm, understand their business and relate to them as we would relate to ourselves. Our motto is that we believe in being a responsible service provider and pay unswerving attention to the finer details of our clients' core needs

Our Vision: Our vision is to achieve the seven F's of being Focused, Fast, Flexible, Friendly, Fair, Futuristic and First Class.

Our Capabilities: We have an impressive infrastructure with the latest hardware and software facilities. Our hardware facilities are regularly upgraded and can accommodate large volumes without any constraints. Our software team uses custom as well as customized software to suit the individual requirements of our clients.

A Culture of Quality: BSBDM is a quality driven organization. Our in depth understanding of business processes and applications enable us to provide you with remarkable quality, which will induce you to come back to us every time you think of rendering quality service to your customers. Flexibility in our approach, keeping your success in focus is our prime objective.

TERMS
Our prices are based on the per hour, our prices are 12 US$ to 20 US$ per hour, we provide the best price range in BPO industry. For further information you can visit our website.

LOCATION India - Rohtak, Haryana EMPLOYEES 500-999 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.