INDIA OUTSOURCING COMPANY

DESCRIPTION
We at "The Alchemists" have invested on the best of the breed technologies to bring to you umatched services. The contact centre is based on "Interactive Intelligence", I3, engine on fully redundant state of the art "Alliance" servers. Many of the features available in the product are listed below.

ACD with Universal Queuing
You know the power of an automatic call distributor in a call center. Step up to the most complete multimedia ACD available to power every one of your customer interactions. Also utilize CIC’s skills-based and media-based routing to quickly get each interaction to the right agent.

IVR
Use CIC’s interactive voice response component to offer self-service options while customers are waiting in queue, or speech-enable your self-service options for customer convenience your competitors can’t match.

Screen Pop
Get the right information to agents before they ever start interacting with a customer. With pre-built integrations to popular CRM solutions from Siebel, PeopleSoft, Pivotal, Microsoft and others, your system administrators will be glad to avoid the CTI hassles and upgrade nightmares of the past.

Multi-Site Routing
Leverage IP telephony to virtually eliminate phone systems at remote sites and also allow agents and supervisors to work from home, from a branch office or anywhere else. CIC’s multi-site routing improves agent availability and productivity with carrier-based pre-call and post-call routing whenever weather or other disasters threaten your contact center’s operations, and your customers’ satisfaction.

Outbound Campaign Management
Increase sales, collections and other business objectives using outbound, blended, and even multi-modal agentless campaigns that efficiently dial your contact lists according to campaign goals. One solution lets you create campaigns, build Web-based campaign scripts, and monitor campaign activities for thorough telemarketing regulatory compliance via real-time supervision and detailed reporting.

Digital Call Recording and Quality Monitoring
Record calls as well as e-mails, faxes and Web chats based on configurable business rules. Flexible scoring and out-of-the-box scoring reports also optimize agent performance. Pre-integration with CIC provides a cost-effective solution that’s easy to install and configure, including intuitive user tools for recording file storage, management, and quick retrieval.

Customer Self-Service and eService Automation
Offer customers their choice of speech-enabled IVR, e-mail response management or Web self-service to access information when they want it, where they need it. Easy system pre-integration enables you to give customers the convenience they demand, free from legacy system limitations, for less cost, and according to your contact center’s business needs.

Supervision and System Monitoring
Plug in a comprehensive, readily viewed monitoring interface and reporting to CIC’s already extensive supervisory and agent/system monitoring capabilities.

Speech Recognition
Simplify IVR processes, database access and more for customers. CIC’s optionally available speech recognition recognizes specific words, such as “order,” and even whole sentences, such as “I want to order the greatest hits of the ‘70s CD” when spoken over the phone.

SKILLS
Our call and contact centers offer a multitude of services:

· Technical and non-technical helpdesk
· Telemarketing
· Market surveys
· Data collection for market research
· After sales support and service
· Operational communique
· Customer grievance handling
· CRM
· InBound call center
· Customer help desk: technical and non-technical
· Bookings and reservations: air, car, hotel bookings
· Customer service: application/claims processing, subsription services, billing queries, etc
· Sales and order fulfillment: taking orders, sales closures
· Inquiry service: product information requests, dealer locator service, etc.
· Outbound call center
· Sales: telemarketing, promoting new products and services, lead generation
· Credit management: credit authorization, credit verifications, collections
· Verification services: third party verification service, insurance verifications, employment verifications
· Market research and survey
· Information disbursement
· Customized services
· Web based services
· eMail response management and reporting
· Chat support
· Webhelp/help desk management
· eLearning/knowledge management

TERMS
Prices are flexible and can be negotiated based on effort, the slew of technologies employed. Please provide details of the expertise required and the level of support for further details.

Normally a months advance is taken for the provision of services and can be mutually decided and worked upon.

LOCATION India - Chennai, TN EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.