INDIA OUTSOURCING COMPANY

DESCRIPTION
Effective Teleservices represents a collection of resources that work towards creating and supporting quality customer relationships. We have established a reputation for excellence within our industry by instituting a careful balance of integrity, great people, quality conscious processes, and leading-edge technologies. We are a growing customer contact solutions force, on the ascent within the business process outsourcing industry.

ETI has trademarked the slogan, “Playing by the Rules®”. We take the responsibility of representing your company in the marketplace quite seriously and we ensure all our client’s enjoy program success and remain in compliance with state and federal guidelines. It is a privilege to serve the American business and consumer markets and we strive to earn our reputation of “playing by the rules” everyday.

ETI is a global company made up of over 1800 team members. We have three state-of-art facilities located in East Texas, South Florida and Gujarat, India.

Effective Teleservices is the global, technology services division of Effective Teleservices Ltd. With over two decades of IT experience, we have pioneered the offshore delivery model. Combining extensive capabilities in technology with deep domain expertise, we deliver seamless solutions that bring tangible business value to leading organizations around the world.

Mission:

Deliver “best shore” customer contact services and business process outsourcing by aggregating and optimizing the very best people, processes and technology. To earn and maintain our long-standing reputation of “Playing by the Rules” everyday.

Vision:

To be the first choice in providing “best shore” global outsourcing solutions.

Financial Strength:

Over $200 million in top-line sales in 2004.
Revenues grew 53% in 2004.
Compounded annual growth since 1997 of 41%.
Very low debt ratio.
Access to capital.

Relationships:

Tier One Telecom sales agency for America’s largest telephone companies.
Strategic Relationships with the world’s leading edge technology providers.
Longstanding relationships with numerous Fortune 500 companies.

Corporate Citizenry:

2004 Finalist along with Microsoft, Home Depot, Sprint, Whirlpool, Siemens and KPMG for the prestigious National Chamber of Commerce Corporate Citizenship Award.
United Way Pacesetter and leading corporate contributor.

SKILLS
Service Offering
More customer interactions are moving from the traditional voice-channels to e-mail and live web-chat channels. This is a very positive trend for your business. If you aren’t experiencing this same evolution and reduced cost of customer contact while enhancing customer satisfaction, ETI can help you TODAY.

ETI customer contact solutions range from inbound and outbound sales and service competencies to dynamically blended environments staffed by highly skilled “universal agents” capable of effectively handling voice, data and internet based communications.
ETI’s heritage is that of a “best in class” sales channel. While ETI currently manages virtually every customer contact interaction imaginable, we truly value and are proud of our reputation for selling success. Whether it is out-bound telemarketing, in-bound direct response fulfillment or proactive web-chat selling…simply stated…ETI makes quotas!

We offer experience in the following services:

Print and Electronic Yellow Pages Sales and Service

Telecom Services:

Telephony Sales and Service (B-B and B-C)
Broadband-DSL
Calling Features
Long Distance
Dedicated Circuits
Customer Win-back/Reacquisition

Healthcare Services:

Pharmaceutical Tele-detailing

Customer Services:

Staffed and fully automated Third-Party Verification
E-mail Messaging and Fulfillment
Web-Chat Sales and Service
Welcome Call Retention Strategies
Sales Verification & Quality Assurance
Consumer Relations
Premise/Field Sales Support

Collegiate Services:

Student Relationship Management
Lead Generation and Appointment Scheduling
Student Application & Enrollment
Direct Response Fulfillment

Development Services:

Application Development
CTI Development
Web Development

LOCATION India - Gandhinagar, Gujarat EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.