PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Link2Support, Inc. (L2S) is a leading outsourced technical support center based in one of the leading information technology parks in the Philippines. It is L2S’s strategic direction to be a niche player in the call center industry by focusing on 100% technical support.

L2S is able to leverage the advantages that the Philippines has to offer. For technology companies that are looking to outsource their customer support, L2S features the following:

• Being the only company in the Philippines that provides 100% technical support through multi-channel voice, email, and tech chat solutions.
• A seasoned management team with more than 12 years of call center experience.
• Network operations center that provides mission-critical support to its clients across the globe.
• Supported top-tier system providers and technology firms that provide reliable 24x7 network backbone.
• Trainers that are certified in Cisco, Microsoft, TEFL and customer support.
• Highly competent software development and graphics team.
• Value added services such as product life cycle management, knowledgement management, project management, graphics and design, software development, and quality assurance monitoring.
• Technical laboratory facility for product testing and advanced support.
• Separate facility for disaster recovery.
• Consultancy services.

L2S provides a competitive advantage over other service providers by being an able partner that can cater to both current and future business demands.

SKILLS
CONTACT CENTER OPERATIONS

Link2Support contact center operations is composed of real-time and around-the-clock management of customer interaction points through voice, email, and tech chat by over 1,800+ university-educated and highly-trained technical support professionals comprising multiple functional teams spread out over a 24-hour calling window in a follow-the-sun shift structure.

VOICE SUPPORT

Link2Support offers first-rate voice support by highly-skilled, technically-proficient Product Support Representatives (PSR) using our state of the art automatic call distribution system with a goal to answer all calls instantly. Get expert advice on simple to complex new-age technology queries from our voice PSRs and be delighted with the pleasant interaction.

EMAIL SUPPORT

You get immediate response from our highly-skilled email PSRs trained to solve simple to complicated technical questions. Our email PSRs go the extra mile to provide detailed technical solutions, specific hardware setup and system configuration.

CHAT SUPPORT

Real-time text support to customers comfortable with online chat. Capable of supporting multiple sessions, our tech chat PSRs are experts in providing synchronized online chat support.

TERMS
Open for discussion.

LOCATION Philippines - Quezon City, EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.