INDIA OUTSOURCING COMPANY

DESCRIPTION
DANFA (CompSoft Corporation is the parent company. DANFA is the brand) is a United States based provider of Outsourcing Services (ITES-BPO-KPO) and IT-Software Solutions having Equipped Processing Centers at Mumbai and Pune with state of the art infrastructure with more than 100 Workstations.

Currently we are doing Data Research for a few large Financial Services clients for their USA, European and Asia-Pacific Operations. We perform research and analysis of Securities, Mutual Funds and other financial instruments.

Our ability to deliver highest quality of services and top notch infrastructure and people allow us to offer following services

Inbound and outbound Communications

1. Sales and Marketing Help Desk
o Helpdesk centers (Inbound calls)
o Telemarketing (Outbound Calls)
o Customer servicing on phone, email, fax and other corporate needs.
o Product Marketing
o Online chat

2. Customer Support
o Handling calls from customers
o Providing Requested Information through Telephone, Fax, E-Mail, Chat, Etc.
o Providing online resolutions.
o Conduct root-cause analysis for better Service-Product Deliverables.
o We maintain near Six Sigma level operations (as verified by clients periodically).

3. Technical Support
o On-line Support through E-Mail, Chat, Etc.
o Technical Support chat
o Level 1 trouble shooting diagnosis that might be input for on-site support.

Human resources Activities
1. Recruiting: Permanent-Temporary Employment, Contractual staff, interviewing, Reference-background Checking, negotiations and acceptance.

2. HR Administration: Database Maintenance of employees, Administration of All corporate- legal forms, policy manuals publishing and administration, employee Contact centre services –Email and Voice, leave and vacation administration, Employees surveys and reviews.

3. Payroll Processing: Weekly and monthly payroll including direct bank deposits, preparation and processing of all local, state and federal tax documents and filings ensuring compliance with up-to-date tax tables and laws.

4. Benefits Administration

5. Training and Development

Data Processing

Insurance and Banks Data Processing work

1. Application-Form processing
o Insurance-Banks Claims
o Rebates
o Incoming Mails
o Invoices
o Purchase Orders
o Surveys
o Resumes

2. Reconciliation Process
o Bank account reconciliation
o Accounts receivables
o Accounts payables
o Collections calls
o Bill settlements

Data Sourcing & Research and Analysis

1. Data research (Online-hardcopy) : Analysis, Extraction, Collection and Updating.

2. Data Conversion: Transaction Services, Document conversion, XML conversion, OCR,
ICR, book conversion, word processing, Document work flow, Mail Processing Services, Document warehousing, Catalog creation and conversion.

3. Keyboarding-OCR: Converting large amount of data in electronic format.

4. Automated Data Capture: data Capture services from external sources using Customized software application development.

5. Context Addition services: Document formatting services using markup languages Like HTML, XML, SGML.

6. Database - Repository services:
o Creation of new databases
o Inbound mail and web Data capture services
o Indexing of vouchers and documents-book
o Web based indexed document retrieving services.

Document Management
• Document receiving, logging and Bar Coding
• Scanning, Indexing and Storage
• On-line Search and Retrieval-Secure Access to employees and Business Partners.
• Workflow Customization and online Processing

Work flow management

We automate work process associated right from enquiry stage to customer acquisition stage thereby collecting data at each level to improve the work process with the help of on-line and off-line software solutions.

SKILLS
1.Inbound and outbound Communications
Sales and Marketing Help Desk
Customer Support
Technical Support
2.Human resources Activities
Recruiting
HR Administration
Payroll Processing
Benefits Administration
Training and Development
3.Data Processing
Insurance and Banks Data Processing work
Application-Form processing
Reconciliation Process
Data Sourcing & Research and Analysis
Data research (Online-hardcopy)
Data Conversion
Keyboarding-OCR
Automated Data Capture
Context Addition services
Database - Repository services
4.Document Management
5.Work flow management

TERMS
Will be discussed as the solution is crafted.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 1-5 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.