INDIA OUTSOURCING COMPANY

DESCRIPTION
Effitech is a DMA approved international call centre based in Mumbai. Effitech provides an array of powerful solutions to effectively communicate with your customers, be it Acquiring new customers or looking after them, Data Processing or data Networking, Messaging or IVR.
When you outsource to Effitech you will not only reduce your operational costs but increase your overall profitability.

OPERATIONS:
Program Management: You have a single primary contact to coordinate process related issues like staffing, training, call routing and quality functions within Effitech.
Facility: Effitech facilities are efficiently maintained. There are fully automated work stations, client/server architecture and remote monitoring. Each facility is designed to optimise performance and match any international standard.
Scalability: We are currently functioning out of 120 seats, with the capacity to go up to 250 seats in the same location. Further expansion is possible in other units. Scalability will never be a bottleneck to your progress.
Recruitment, training & Staffing: recruitment & training is conducted by an in-house team or an external industry specialist. Staffing levels are maintained as per client requirements.

TECHNOLOGY:
Redundancy: Effitech guarantees technology & systems redundancy. Our facilities are redundant in terms of phones, systems and power so that you do not face any interruption of service.
Networking: Effitech is associated with one of the worlds most technologically advanced 'Level-3' IDC centers.
Systems: Nortel Networks is used for the Inbound Environment and Concerto Technology is used for outbound predictive dialing.

QUALITY ASSURANCE PROGRAMMES:
Given the sensitive nature of out-sourcing and to ensure that the service our clients experience is consistently of the highest standard, we have quality assurance procedures firmly embedded with production and quality goals set for each service element. Our quality assurance program will enable you to:
Monitor & audit calls
Monitor and save calls
Monitor calls in real time
Monitor executive utilization and effectiveness
Review both the voice and data of each call
Set rules for call recording
Generate tailor made reports
Graph data to identify trends and opportunities for improvement
Set rules for data Security

Effitech provides a level of service and dedication that is unmatched in the industry. Our professionals work with you every step of the way to create a winning solution. Our experience over the years, highly trained personnel and advanced systems enable us to acquire more customers for you while identifying additional revenue opportunities. Effitech offers you the industry's highest standards of Quality, Service Flexibility, Capacity and Conversions.

SKILLS
Our core expertise lies in:
Inbound Call handling/sales,
Outbound sales,
BPO Services,
Web Application and development

Inbound Tele sales, Up sales and Cross Sales: We can follow 100% scripted to an absolutely unscripted environment. We have the expertise in handling: 2 minute Short forms & 30 min infomercials, hard offers & Soft Sales, Catalogue offers & Print Media, Web offers & sales, lead generation etc.

Inbound Customer Service: We are extremely confident of our customer handling capabilities. We can reduce your customer services call back's tremendously, cut call costs and also assure that most customers will be happy with their experience.

Inbound Customer Support: Providing product knowledge, technical support, product dispatch information, Credit card processing, managing refunds, returns, coordinating with the fulfillment house, Converting inquiries into sales, Upselling/downselling on cancellations, providing alternative payment options etc.

Outbound Sales: We work to match the client sales targets. Predictive dialer, remote barge-in, live monitoring and guidance facilities are
available. Some of our services include: Tele Sales, calling your existing client database for cross-sales, selling clubs/memberships, sell new range of products, clear off old stock, Converting inquiries into sales.

Outbound Customer Service: Debt collection: for products sold on installments, Managing continuity and reminders, Support and
Customer satisfaction Surreys.

Outbound Cold Calling: Tele-sales, Tele-marketing, Market Research, Surveys, Lead Generation, Data Management etc.

BPO SERVICES: Some of our BPO services include: Book Keeping, Accounting and Reconciliation Service, Payroll Processing, Grading Quality of recorded calls, Data Transcription Services, Data Entry & Data Processing Services, Data Conversion Services, Scanning, OCR with Editing & Indexing Services, Content Development, Inventory and logistics information Services, Interne

TERMS
INBOUND RATES: $0.30 to $0.50 per minute, per call rates can be given for calls in which talk time can be predetermined.
OUTBOUND RATES: $6-$10 per agent per hour. For client database calling we can also give performance based compensation i.e. calling fee plus commission.
BPO RATES: Cost: $4-$7 per agent per hour, for accounts we can also provide a captive environment wherein we will only charge a management fee.
WEB APPLICATION AND DEVELOPMENT: Cost is design specific.

Rates in UK Sterling can be provided upon request.

LOCATION India - Mumbai, Maharastra EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.