INDIA OUTSOURCING COMPANY

DESCRIPTION
Jinius technologies is constantly working towards business development to achieve high standards. We firmly believe in the outsourcing industry or ITES industry. Through low cost and good quality service we ensure that we exceed our client’s expectations. The various functions for which we provide Outbound Support for our clients include
We are built on three areas of strengths which are experienced people, excellent quality standards, and state-of-the-art technology.

SKILLS
Customer Acquisition and Cross-Selling though Tele-Sales
Marketing and Mailers Support
Customer Surveys
Contacts per Hour
Sales per Hour
Closed Applications / Surveys / Customers per Hour
Cost per Customer / Loan / Completed Survey
Predictive and Preview Dialer using Concerto
Lyrical and Quickbase based Customer Information Management Systems
Lead List and DNC Management Systems
XML and Web based Live Transfer Systems

Jinius technologies empowers you to support your customers consistently for higher satisfaction irrespective of what mode of communication they adopt – Voice, Email, Chat and Self-Service. Our Policy summarizes how we support your Customers – “We will Delight our Client’s Customers as our Own”

Some of the key metrics our Inbound Operations focus on include:

End-Customer Satisfaction
Abandon Rates
Service Level (% Answered in secs)
Average Speed of Answer
First Time Resolution
Response Time and Resolution Time
Average Handle Time
Average Number of Interactions per Incident.

TERMS
Please contact us directly for pricing options.

LOCATION India - Bangalore, Karnataka EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.