UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
vCustomer is a global provider of customer support and contact center services with its presence in the US, UK, Philippines and India. We are an industry leader with experience of more than six years in providing quality services to Fortune 1000 clients in technology, telecom and retail verticals. Our multinational employee base of more than 6000 people in 12 global delivery centres is populated with operational experts that span the core industries we serve. Our clients have utilized our services to demonstrate 40-60% reductions in their operational cost at the same time driving their top line growth and maintaining their customer loyalty.

We are a quality focused outsourcing service provider. We help our brand conscious clients reduce service expenses and improve customer data security and service satsifaction. Our service model makes customer satisfaction more affordable by aligning the right resources (domestic or international), technology, and processes with clients needs and end customers expectations.
Contact us today to see how you can deliver more information, superior assistance, and higher quality support to increase the value of every customer interaction.

Our focus is on establishing and maintaining rewarding and reliable relationships between our clients and their customers. We are committed to operational excellence and a professional contact center staff that delivers more affordable, higher quality customer service, enabling our clients to accomplish their business goals. We combine proven operational excellence, global right-sourcing expertise, and technological innovation to maximize the value of every client interaction. The result is reduced operational costs, improved customer satisfaction levels, and more informed management decisions.

Transaction & Process Quality:
Agent certification
Transaction auditing
Calibration sessions
Floor support training
1:12 target quality assurance specialist agent ratio

Business Excellence:
ISO 9001:2000
Six Sigma
Kaizen
Quality circles

Quality Analytics:
Survey analysis
Performance scorecard
Process re-engineering
Agent profiling

Six Sigma led Methodologies:
A top-down approach, linked to strategy, sponsored by leadership
Result-oriented processes focused on customer requirements
Quality calibrated for better customer lifecycle management
Over 100 certified staff ranging from White Belts to MBB & Champions

SKILLS
Directory Assistance
Operator Services
Customer Service
Customer Loyalty
Tech-Support
Help Desk Services
Back Office Processing
Data Processing
Software Services
Billing Support

LOCATION United States - Kirkland, WA EMPLOYEES 5000+ YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.