SPAIN OUTSOURCING FREELANCER

DESCRIPTION
The company...
- Established 1995.
- Is the one of the largest geographic outsourced customer relationship and credit management service provider in Europe.
- Has more than 10,000 employees working from more than 50 facilities.
- Delivers solutions to more than 110 clients in over 30 languages across all of Europe, the US and North Africa.
- Net sales up 20% to over 440 M Euros in 2005.
- Customers include banks, utilities, telecom, insurance, etc.
- The company has made approx 5 - 10 acquisitions in the past 5 yrs as of november 2006.

Other Info...
- Is the largest geographic footprint in Europe including operations in Chile and Tunisia.
- Has a strategic alliance with an Indian BPO provider & joint venture in North America.
- Is part of an investment group, with interests in over 200 companies worldwide, and long-term investments in different companies.

SKILLS
The company is committed...
- To be the largest and most successful CRM business in each vertical market in all our operating countries.
- To be recognised in the CRM industry for providing the best service and business improvements to our clients.
- To be the people's choice as an employer in the CRM industry in all our operating countries.
- To be a consistent and optimised organisation delivering industry leading cost efficiencies with absolute people and process integrity.
- To have clear, fair and consistent employee recognition policies at every level in the organisation.
- To create and maintain long term innovative and tailored client partnerships.
- To be recognised as a socially and environmentally responsible organisation in all our operating countries.

TERMS
Service offering...
- Full range of inbound communication, by telephone, email, internet or fax, quickly, efficiently and with total reliability and automated contact management through interactive voice response (IVR) technology in order to capture information or handle customer queries.
- All aspects of telemarketing and campaign management services from lead generation to sales conversion.
- Additional outbound services including appointment scheduling, market analysis, customer loyalty management & win-back programs.
- Consultancy service building on our experience of having opened and managed contact centers all over Europe.
- Translation services via phone and video conferences.
- Full range of back office and administrative tasks such as preparing and distributing product and information packs, handling, sorting and processing correspondence through all channels, managing database registrations, and contract processing.
- Next-generation credit management services - sales ledger management,reminder services, debt collection, debt surveillance and debt purchase in both business-to-business and business-to-consumer markets.
- Our certified lawyers offer legal services covering everything from responses to legal communications to changes in title or inheritances, treasury matters such as bond issues / ISDAS contracts, power of attorney verification, publication of legal bulletins and requests for information regarding laws, contract creation and consultancy.

LOCATION Spain - Madrid, EMPLOYEES 1-5 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.