UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
We are a BPO firm, "International Services Outsourcing"-InSO, located in Los Angeles. We have our dedicated call center in India. We have experience working in medical, financial, herbal & entertainment industries. All our certified agents pass a comprehensive screening process. We take care of professionally training our agents for your campaigns. Thus we can achieve better ROI.

Why InSO? - InSO meets & exceeds your expectations.

We guarantee...you WILL reduce your operational costs AND get top notch quality.
* 5 years of exclusive experience in the call center industry.
* 5 years of consulting to US call centers on outsourcing.
* Proven Track Record – Over 200 successful in/outbound and customer service campaigns.
* Experience handling radio, TV, mailer, print & outbound telemarketing campaigns.
* US based company with operations in India – no risk of dealing with remote companies.
* Team of committed and experienced professionals in the herbal industry.
* Strict adherence to FTC/FCC regulations.
* Comprehensive and on-going training by US trainers - international culture, accent, industry and product specific training, phone etiquette.
* Our ability to scale quickly, while maintaining high quality.
* Started by marketing professionals with more than 10 years of experience in call center outsourcing.
* Over 60 call center professionals focusing exclusively on the herbal industry.
* Poised to expand to 150 seats by 2007.
* Continuous emphasis on profit, quality, integrity, confidentiality, and long lasting relationships.

Our mission: To be a global leader providing call center solutions to herbal manufacturers that facilitate our clients in accomplishing their objectives. We aim to be the most sought-after organization for our clients, associates, partners and investors while fulfilling our social responsibilities.

Achievements – Customer Service Campaigns:

Campaign #1:
Improved customer retention by 25%
Expanded from 3 agents to 10 agents within 3 months
Generated $12,000 revenue on an avg. by cross-selling
Generated $8,000/Month on customer credit card declines
Improved quality control by real-time monitoring in/outbound agents

Campaign #2:
Improved customer retention by 33%
Expanded from 4 agents to 14 agents within 6 months
Generated $35,000 every month by cross-selling
Generated $14,000/month on customer credit card declines
Improved quality control by real-time monitoring in/outbound agents

What you get at InSO:
Cost competitive and cost effective.
Fully trained, quality professionals who meet FTC standards dedicated for your campaigns.
A US project manager who will work closely with you on all aspects of your campaigns.
Full time, dedicated & quality manager for every shift.
Call handling capacity to meet almost any need.
World-wide direct communications.
Reliable Links with > 99% uptime maintained currently.
Quality assurance monitoring with specially assigned personnel and call recording facility.
Professional, on-time & accurate reports.

** All equipment is enterprise class with inbuilt redundancy for core modules, interfaces

SKILLS
1 agent or 100 agents - InSO is here to satisfy every client's needs...

Our back office operations include:

• Scheduling appointments
• Calling potential customers for future business
• Promotional offer marketing
• Order taking/order processing
• Managing customer service calls
• Billing & accounts payable
• Financing options handling

InSO offers world-class solutions to serve companies in the herbal, financial services, entertainment, medical and high tech verticals.

Solutions include:

• Customer Interaction
• Customer Service
• Tech Support
• Transaction Processing
• Application Management
• Implementation Services
• QA and Testing
• Third Party Verification
• Telemarketing
• Sales Processing

The various functions for which we provide outbound support include:

• Customer acquisition and cross-selling though tele-sales
• Marketing and mailers support
• Customer surveys

NOTE: We provide complete adherence to do not call policies and telemarketing laws.

TERMS
Please contact us today for your free consultation, business consulting and specific client references.

We also provide 24X7 support. One of our U.S project managers will be assigned for your project(s). You can contact them any time during the week.

Let InSO be your call center provider...you will be glad you did!

LOCATION United States - Duarte, CA EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.