SPAIN OUTSOURCING COMPANY

DESCRIPTION
Transcom is Europe's largest CRM and credit management outsource provider with 53 facilities in 28 markets across Europe and North Africa. Our operations also extend to Chile, US and a strategic partnership with an Indian BPO provider.

We provide the client with a 360 service offering from customer acquisition thru to credit collection. Transcom employ 13,000 professionals speaking 37 languages.

SKILLS
CRM, credit management, legal services, telemarketing, inbound, outbound campaign. Transcom offers all aspects of telemarketing and campaign management services from lead generation to sales conversion. In addition, we provide other outbound services including appointment scheduling, market analysis, customer loyalty management and win-back programs. Transcom manage the a range of inbound communication, by telephone, email, internet or fax. Our scale, structure, technology and versatile staff mean that our services can be re-configured rapidly. We adapt with ease to the peaks in demand crated by marketing campaigns, delivering consistent quality and reduced costs at all times. We also provide automated contact management through Interactive Voice Response (IVR) technology in order to capture information or handle customer queries. Our back office support team, we will improve the accuracy and quality of the work and reduce the processing costs of your administration. Our expertise covers the full range of tasks: preparing and distributing product and information packs, handling, sorting and processing correspondence through all channels, managing database registrations, and contract processing. Such activities very often lend themselves to a low cost off-shore service provided through our extensive network of service centers. Our credit management services are now established operations in 15 countries, and are providing a wide range of next-generation credit management services. We deliver sales ledger management, reminder services, debt collection, debt surveillance and debt purchase in both business-to-business and business-to-consumer markets. By using our network of call centers and skilled people, we make sure we maximize the number of debtor contacts. Our team of certified lawyers is experienced in a wide range of complex legal issues. We offer services that cover everything from responses to legal communications to changes in title or inheritances.

LOCATION Spain - Barcelona, EMPLOYEES 5000+ YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.