KENYA OUTSOURCING COMPANY

DESCRIPTION
Cascade Global are leading outsourcing advisory specialists in Kenya. We have specialist expertise and dedicated resources to enable our clients to successfully establish and operate world class call centers and back office operations in Kenya.

In an integrated global business environment, where borders pose less of a barrier, Cascade Global utilizes the interdependent roles of strategy, leadership and governance as a powerful basis for our clients to gain competitive advantage by investing in the outsourcing industry in Kenya.

As a leading Business Process Outsourcing consultancy firm in Kenya, we believe in providing world-class outsourcing industry solutions. We specialize in implementing a call centre establishment initiative from start to finish.

We strive at creating value for each client by working together to develop a profitable BPO business model that best suits our client’s business requirements. We address the maze of challenges from – organizational, personnel and talent concerns, to technological, and regulatory matters in establishing a call centre or back office operation

SKILLS
Our services are designed towards scalability to match our clients growing requirements and include:

• Consultancy services that assist offshore clients to migrate business processes to Kenya
• Locating joint venture partners for offshore clients
• Vendor selection
• Site selection
• Business selection and planning
• Technology requirement analysis
• Technology platform implementation
• Recruitment and training
• Process mapping
• Operations strategy
• Design, negotiation and structure of service level agreements
• Feasibility studies
• Project management

LOCATION Kenya - Nairobi, EMPLOYEES 20-49 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.