FIJI OUTSOURCING COMPANY

DESCRIPTION
Thank you for your interest in FoneXia Fiji Contact Centres.

FoneXia Fiji can offer you voice and data, and both inbound and outbound services via our technology centre in Suva. Ping times from US and Australia to Fiji are very short (<150ms) and service uptime is excellent. VoIP technology supports secure and cost-effective communications and rich functionality of applications.

Operating on a 24 x 7 shift pattern, FoneXia Fiji will provide you total confidence that your customers have a point of contact any time of the day or night. FoneXia agents have undergone extensive training in communications, conflict resolution and sales techniques. Additionally, they would be trained to your campaign-specific requirements.

Operating from Fiji has many advantages over outsource solutions in the Philippines and India. The main attractions of Fiji are:

- English speaking population (English is the native language of Fiji having very neutral accents compared to India and Philippines).
- Connected to the Southern Cross optic-fibre cable (plenty of spare capacity and high redundancy built in). http://www.southerncrosscables.com/
- Supportive Government http://www.fiji.gov.fj/.
- Secure (geographically remote and politically neutral).
- People with excellent customer service focus (traditionally, large percentage of population are involved in tourism industry).
- Great place to do business (resorts, golf courses, etc). http://www.fijifvb.gov.fj/accom/listing/shert_de.htm

FoneXia is fully operational with a contact center of 90 seat capacity able to offer selected clients all contact services including voice, website interaction, SMS, e-mail, and ultimately video in a quality controlled environment. This capacity will grow to >1000 within 18 months.

The next growth phase (240 seats) is planned for Q2 2005.

SKILLS
One of the main purposes of a FoneXia contact center is to provide the interface between you, our client, and your valuable customers. This interface is often based on a business transaction, but we feel that this interaction is NEVER purely transactional.

By partnering with FoneXia Fiji, we realise that you have entrusted one of your most precious assets with us...your customers!

We are concerned not only with quantity of sales, but also the quality of your customer experience.

At FoneXia, our agents are making or answering YOUR telephone calls. And so FoneXia agents are trained as if they were working directly for you. We want your customers to be delighted. We want your customers to "spread the word". And we want your customers to return, time and again!

How do we intend to do this?

Well, the first thing we do is select the best people to work for us, and then we provide the environment for them to blossom!

The next part of FoneXia's business approach is quite simple:

Training, training, and more training!

Our people receive more training hours per person than any other contact centre in the South Pacific.

Then, we put all of these highly trained and motivated people into a technical environment that can reach your customers at any time of the day or night. Our people are happy to provide service anytime.

But there's more...

The FoneXia technical environment is based on VoIP technology. This means that we can offer a many more channels of contact than a traditional PBX system.

We have state-of-the-art ACD, IVR, predictive dialling, voice recording, music on hold with marketing messages, and much more!

Our reporting back to you is as simple or as complex as you would like. We can interrogate our databases to "slice and dice" contact information to provide meaningful feedback. We can even provide analysis services to help you understand every facet of your customers buying habits.

You are always welcome to personally visit

TERMS
As far as cost is concerned, basic contact center voice services start in the range of US $12–18 per seat/hour (dependent on technical and training requirements, and also communications costs to client country).

More advanced services and campaigns requiring special skills will attract higher hourly rates (but very competitive).

LOCATION Fiji - Suva, EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.