UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Experienced in all facets of the contact center industry, the dedicated team at ICCS is committed to providing exceptional customer contact solutions. From comprehensive process assessment to full scale program management, we can help you effectively, affordably.

The mission of ICCS is to assist organizations that are seriously considering outsourcing their customer contact initiatives. We effectively provide a third party consultancy by making recommendations that align the organization's requirements with the expertise, core competency and proven track record of success of the customer contact partner. After the partner is selected, our objective is to manage the implementation and launch of the customer contact program and continually manage the partner to the mutually agreed upon service levels.

Because we first gain a clear understanding of your specific program requirements, we are able to provide a high level of service and thoughtfully guide you through all stages of your program. From strategic planning to process review, change management and contact center outsourcing, let our expertise in the customer contact industry work for you.

Clients, Industries and Locations

Our clients are in many industries including:

Telecommunications
Financial Services
Political
Office Products and Services
Emergency Services
Catalog
Consumer Products and Goods
Direct Response Television (DRTV)
Event Management
Web and Audio Conferencing
Insurance
Pharmaceuticals
Mortgage
Education
Automotive
Transportation
Membership
Publishing
Healthcare
Communications
Non-profit

We support our client's customer contact initiatives with the following:

Telesales
Customer Care and Help Desk
Interactive Voice Response
Voice Broadcasting
Order Capture and Order Status
Up-sells and Cross-sells
Surveys
Fund Raising
Disaster Recovery
Information Requests
Event Attendance and Reservations
Database Hygiene
Lead Qualification and Generation
Financial Applications
Consumer Affairs
Licensed Insurance Agents
Lists
Employee Benefit Enrollment
Web and Voice Conferencing
Appointment Setting
Recruiting

Our client's programs are managed domestically, near-shore and off-shore in the following locations:

United States, Canada, Mexico, Caribbean, Costa Rica, Guatemala, Panama, Argentina, Philippines, China, India, Dubai, and United Kingdom

SKILLS
Program Management
Years of experience make the ICCS team industry leaders in contact center program management. We understand the importance of thorough planning, strategic development and professional execution to gain the results your clients are seeking.

Whether it includes direct mail, inbound or outbound calling, customer service, sales, CRM implementation, web solutions or advertising, we can provide the program management services that will bring your program to successful completion, including:

Program Start-up
Let us take care of the details as we address goals, forecasting, timelines, and budgets to effectively launch your program on time.

Program Management
Our talented team will be happy to oversee the daily operations of your contact center to ensure that program goals and metrics are being met by providing training, support, management, and quality assurance for the entire contact center team.

Change Management
Believing that every opportunity for change is a chance at improvement, we encourage our clients to thoughtfully evaluate their current situation with an eye on long term goals and objectives. By providing unbiased assessment, realistic resource analysis, strategic planning, and leadership consulting, we are able to help your current organization evolve into the one you envision.

Contact Center Outsourcing
Let our experienced team represent your interests as you outsource your contact center needs. By first understanding your needs and objectives and evaluating prospective agencies in light of those needs, we can find the right match. We can help you select the agency that will most specifically meet your needs by assisting with the initial RFP process, evaluating prospective agencies, helping with vendor selection, contract negotiations, and on-going program management.

LOCATION United States - Omaha, NE EMPLOYEES 6-19 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.