BULGARIA OUTSOURCING COMPANY

DESCRIPTION
Inline is an outsourcing contact center providing telemarketing and customer support services.

The services we provide are basically divided into inbound and outbound projects, consultancy and integration services.

Inbound services include: hot line support, customer service, support of advertisement campaigns, secretary services, inbound reservation and registration services.

The outbound services include: tele-sales, information calls to existing customers, marketing surveys, event management and collections services.

Both inbound and outbound services are provided through various channels: telephone, internet or fax, through agents and IVR.

On top of the basic call center services Inline provides direct mailing and programming services for web site and software creation.

The consultancy of in-house call centers includes support in the areas: Human Resources, Technology and integration and Operations. Inline has also successfully integrated internal call centers, offering A-Z solutions.

SKILLS
Inline is the first professional outsourcing agency in Bulgaria providing telemarketing and call center services to Bulgarian and international companies.

Inline mission is to increase sales of the company partners, to strengthen the relationships between the companies and the end-consumers, to better the customer service in the country and the region.

The set and tested during the last 4 years of experiences procedures, helps us to be the leading Call center in the region, servicing 25 Bulgarian and international top companies, providing very high quality of service at a competitive price.

The location in Bulgaria, a developing country in Eastern Europe in process of accession in the EU, gives us a lot of advantages combining high educated low cost labor force, stable economic macro frame and well developed infrastructure.

The company services customers in 6 languages – English, German, French, Spanish, Italian and Arabic.

Inline has a team of experienced professionals in the following domains: Marketing and Sales, Customer Relationship Management, Human Resources, Programming and System administration.

TERMS
Inline offers very flexible pricing terms, fixed to the final results achieved through a project – number of real interactions with customers, number of sales etc.

Price offer is provided after a detailed request, based on the real services requested and estimated results.

Inline offers also free period for testing the quality of service and without any obligation for signing a contract.

After the terms are set and the project parameters are determined, Inline signs an agreement, describing the project goals and characteristics and starts servicing the company.

During the period of the contract, Inline provides reports on a daily basis and establishes a connection for real time on-line monitoring of the results.

LOCATION Bulgaria - Sofia, EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.