UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Premier BPO, headquartered in Nashville, Tennessee, is a full service, Business Process Outsourcing organization that can increase the profitability and improve the quality of a company's back office operations. Premier BPO was founded by industry professionals with the premise that by leveraging quality work forces available in multiple off shore locations coupled with proven management practices, clients can truly remove the burden of "back room" systems and people to focus on their own core competencies. Thus, not only are cost savings delivered with productivity gains, but improved quality actually can deliver value to both customers/clients and share holders.

The senior management team at Premier BPO is a group of extremely experienced, industry savy, professionals. Led by CEO, Mark Briggs, the senior leaders have all individually and collectively amassed years of experience building off shore solutions in a variety of developing countries. At the forefront of the off shore revolution, this group has pioneered efforts in countries such as India, the Philippines, Pakistan, China, South Africa, Australia, and throughout Europe. Collectively, this group has managed operations of over 25,000 FTE seats for a virtual who's who of global, Fortune 500 corporations. This is group that has built successful organizations in this growing vertical, and have decided to create the next generation of off shore delivery.

Currently, Premier BPO's delivery facilities are located in India (New Delhi), Pakistan (Islamabad and Lahore) and China (Tianjin). However, the company is not built to be dependent on any one, specific geography or country. Future growth will include the Philippines, Latin America, and Eastern Europe. Each country has it's own set of values, price points and core competencies. The idea is to have the right solution for each client's specific needs and make geographic recommendations based on the appropriate solution. Costs, languages, cultural affinity, facility expertise, and program fit are all taken into account when developing a client specific proposal.

Premier BPO's employees', regardless of location, are a highly-educated, stable, fluent English speaking workforce. Most programs are staffed with a guaranteed minimum of at least a college graduate degree. If appropriate, staffing commitments can be made for Masters level employees. In addition, many functions require industry specific certifications or licenses and in these cases, people are recruited to fill those qualifications. Regardless, all employees are profiled to match skill sets, and personal affinity with a client's program. In addition, they are put through extensive internal training on process and language before ever beginning client specific training. Across all location's, Premier BPO's attrition rate is extremely low when compared to the market.

While client's benefit from the off shore labor arbitrage, they get the best of both worlds because the Account Management is local to them, whether that's the US, UK or other first world countries. The Account Management and Project Management teams are thus, well versed in current standards, metrics and benchmarks used in today's industry. They are not only responsible for a step by step transition road map to implement the program initially, but they are responsible for insuring that it is scalable as the program grows. Even more importantly, the account managers are trained to be consultative, proactive business partners that not only manage a relationship but actually provide on-going recommendations and advise to improve a program or process.

SKILLS
While Premier BPO believes that virtually any replicable, redundant, trainable process can be outsourced to provide cost savings, the company has identified the following services: 1) Business Administration including Collections, Credit Services, Billing Services, Document imaging, Data entry and transcription, Employee benefit processing, Procurement, Research and Data Collection, Operational Analysis and reports, Claims Processing. 2) Financial Services including Accounts receivable, Accounts Payable, Cost Accounting, Budget and Forecasting, Financial Statements, Preparation and Analysis, Project Accounting, Payroll Commissions, T&E Expense Accounting. 3) Customer Care and IT including, Help desk, Web Care, System Support, Telemarketing, Customer Service, Order Management, Inside Sales Support, Eligibility Verification and Warranty registration.

Industry specific services have also been developed to include the following: 1) Medical Billing where a strategic partnership has been formed with Globerian to provide coding, Patient Demographics, Charge Entry, Payment Posting, Acounts Recievable Management, Collections, and Provider Credentialing. Expertise is demonstrated with an experienced staff of coders for both CPT & ICD-9 that have been certified by the American Academy of Certified Coders. All Staff members understand HIPPA compliance. 2) Accounting where a strategic partnership has been formed with one of the top accounting firms in the world, KPMG.

Functionally, Premier BPO's senior management team has over 100 years of collective experience in building and running call centers around the world for major corporations. Expertise exists in operations, service metrics, Quality, training, staffing, IT (all aspects including CRM, CTI, VOIP and current telecom trends.

TERMS
Typically Premier BPO clients have experienced between 40 and 50 % savings off of their in-house operations. Although some programs can be billed on an hourly or transactional basis, the preferred method is on a dedicated FTE basis monthly. Actual costs vary by location and skill set required. Billing occurs the first week of the month for the preceeding month. Normal contract lengths are for between one and three years but frequently, ninety day pilots are run as proof-of-concept trials. When metrics are met, the program automatically rolls over into a longer term agreement.

LOCATION United States - Clarksville, Tennessee EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.