UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Etech has 5 locations throughout the United States and India. Since the founding of the company in 1997, Etech has provided services to a variety of Fortune 500 clients in the following verticals: Telecommunications, Financial, Educational, Floral, and Mortgage/Real Estate. Our service offerings include: Data Keying, Inbound, Outbound and Blended Teleservices, Lead Generation & Qualification, Web Chat & E-mail Fulfillment, and Helpdesk & Tech Support.

An overview of these services include:

Inbound Services
Etech provides best-in-class inbound services to a diverse clientele. Our successful partnerships have created a portfolio of customer focused product offerings. Among Etech’s inbound offerings are customer support, welcome call services, wireless acquisition and activation, technical support, lead generation and a full suite of CRM services.

Outbound Teleservices
Etech provides superior performance and quality in all of our outbound sales channels. Etech can stage a dedicated team comprised of experienced and highly skilled outbound agents to offer a wide range of products and services. We have the ability to simultaneously utilize multiple scripts for multiple products using a flexible approach specifically designed for any market. Etech’s outbound offerings include sales, customer acquisitions, lead generation, and survey work.

Blended Services
Etech’s inbound capabilities are combined with outbound sales channels to create a dynamically blended environment when appropriate. This environment has enabled Etech to leverage selling skills with excellent customer service to effectively convert a higher number of inbound calls to sales than normally realized in a traditional customer service environment.

Web Chat & E-mail Fulfillment
Etech provides proactive sales and customer services using leading edge web chat technology. Etech is a recommended service provider for the industry’s leading web chat software provider. Etech can decrease inbound voice traffic by facilitating proactive chat and e-mail campaigns. By utilizing Etech’s e-mail fulfillment services, response times can be dramatically lowered while achieving a higher percentage of quality responses than previously experienced.

Help Desk
Etech has developed a robust help desk application which interfaces with the enterprise Computer Telephony Integration (CTI) platform. This provides agents the ability to easily track all help desk interactions throughout the incident life cycle. This custom help desk engine accepts voice, web chat, fax, and online incident documentation and management, which allows our clients a wide selection of help interfaces. Another integrated feature of the system is an intelligent FAQ (Frequently Asked Questions) engine which allows agents to efficiently serve common incidents using a patented linguistic analysis engine and reducing the timeframe to achieve first call resolution.

SKILLS
Etech has provided services to a variety of clients since the founding of the company in 1997. These have included several Fortune 500 companies in the following verticals:
• Telecommunications
• Financial
• Educational
• E-Commerce
• Mortgage/Real Estate

Service offerings include:
Inbound & Outbound Teleservices
Help Desk & Tech Support
Lead Generation & Qualification
Data Keying
Web Chat & E-mail Fulfillment

TERMS
Etech has developed a world class program implementation process which has resulted in professional and effective implementation of our new programs. Our program implementation department’s team of project managers is adept at managing the five project management process groups – initiating processes, planning processes, executing processes, controlling processes, and closing processes – and is skilled in creating clear direction, efficient responses, and quality project outcomes. Our model assures efficient change control and continual improvement through calibration. The program implementation team works closely with our highly skilled recruiting and training departments to ensure that our projects are fully staffed and expertly trained to achieve the highest level of service for our clients.

LOCATION United States - Nacogdoches, Texas EMPLOYEES 1000-5000 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.