INDIA OUTSOURCING COMPANY

DESCRIPTION
At Addvalue Training Solutions, we use the ‘Experiential’ method of training. This means that while we give inputs on the concepts, we actually enable participants to experience the situations themselves so that learning is quick and workable. This allows us to see how effectively individuals and groups can manage their time, stick to deadlines, and communicate one to one as well as in groups.

We do this by:

Video presentations: Practical situations of making presentations will be video filmed (program dependent) so that participants can learn their strengths and realize the areas where they need to improve.

Quizzes and debates: To enable active learning in the sessions we will use quizzes and discussions to build skills and knowledge.

Audio Visuals: Training will be supported with the help of video films and prepared Power Point slides. Participants will be asked to prepare slides (Power Point) for practice during the program.

Management Games & Exercises: Simulated situations will further enhance ‘learning by doing’ in the class room. These sessions will make participants understand the total process and how they contribute to it.

Using 80% Practical Exercises: and 20% lectures to make learning ‘fun’ and able to implement it at their work place immediately. We at Addvalue Training Consultants give more emphasis on practical exercises and real life role-plays, to make your learning more reproducible and which could be easily implemented on the job the very next day.

SKILLS
The objectives of this program would be to build skills in the areas of:

Building relationships: Develop skills to improve relationships at work through trust, accentuating the positives and redirecting energy towards a positive outcome enabling participants to achieve better results.

Leadership Skills: Develop the ability to become effective leaders through communication, positive behavior and constructive feedback.

Time Management: Learn the Key concepts of time management and planning methods to set SMART goals and meet them. Develop the skills to prioritize work activities to increase personal effectiveness

The objectives of this program would be to build skills in the areas of:

Customer Service – Orient participants to the concepts of customer service keeping in mind the end customer’s need. This includes using appropriate behavior while interacting with customers who walk-in at these outlets

Customer Query Handling and Resolution - Develop the ability to communicate assertively, staying focused and getting results. This includes effective listening and customer handling skills, empowering participants to handle different types of customers effectively.

TERMS
On demand.

LOCATION India - Kolkata, West Bengal EMPLOYEES 6-19 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.