INDIA OUTSOURCING COMPANY

DESCRIPTION
Our inbound and outbound call center can connect you and your customers to our center in India with the best available connectivity solutions. Some of the services we provide as follows:

Help Desk and Customer Care Activities - Voice/Web Chat
Customer Response Management
Tech Support
Telemarketing
Telephone Based Market Research

Instead of hiring and managing number of people for a single sales campaign, simply pass on the same to us. You can pay us per campaign, sales commission, by hour, by call or any other combination.

We tailor make services based on your requirement, best suited to the campaign or activity, your budget and project duration to make services fully suitable to you.

Resources
Vianet has put together the best of technology and human resources for optimum process efficiency. We keep human resources on top of everything. Our staff selection has numerous filters. This ensures that we put the best of resources available to match your needs. Continuous monitoring of quality performance right from induction enables training and re-training needs identified and implemented. Well trained trainers have COPC and SIX SIGMA backgrounds to implement quality right at T&D level.

SKILLS
We have trained resources to cater services in following verticals:
Customer Services
Finance & Accounting
Order Management
Capital Markets
Insurance & Healthcare
Communication Service Providers (Telecom)

We have highest quality time tested process transition methods. Each process transition is well planned and is carried out with zero mistake level. 100% transparency will let you have a clear picture on project transitions. Staff training is the high priority component in transition plan.
Automatic Call Distributor (ACD)
Interactive Voice Response (IVR) Fax on Demand (FoD)
Outbound call management & predictive dialing
Computer Telephony Integration (CTI)
E-mail Management
Web Chat & Web Collaboration
Call/Multimedia Blending
Conferencing
Web Callback
Web Call Through
Soft Phone
Interfaces for Integration with Applications
Contact Monitoring
Voice Messaging
Management Information systems
Scalability
All - Media Logging
Remote Agent
Web Integration

LOCATION India - Pune, Maharashtra EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.