INDIA OUTSOURCING COMPANY

DESCRIPTION
InKnowTech is a network and communication management company that provides services and support to global telecom service provider, enterprises and technology innovators and integrators. With a dedicated intelligent service management center established in Bangalore.

InKnowTech is promoted and managed by professionals with varied experience, ranging from communications industry, enterprises and software development organizations. InKnowTech core business philosophy is to reduce the total cost of ownership of its customers by maximizing the return on investment.

With a combination of processes, people and infrastructure, InKnowTech is confident of meeting the challenging requirements of any client.

SKILLS
IT Management Services – Onsite & Remote:
Network operation center management
IT management – complete cycle (consult, design, deploy, manage)
Desktop management
Network management
Server management
Security management
Multi tier support (L1/L2/L3) with subject matter experts for escalation and severity calls

Tech Support Services:
Service support management & customer helpdesk
24/7 helpdesk (full coverage/over flow/graveyard shift coverage)
24/7 helpdesk (proactive monitoring, call logging, tracking and resolution, status updation & escalation)

On-Call Support:
Round the clock multi tier service support on FCAPS model
MIS reports – call analysis, trending, incident reports, customer reports

Professional Services:
Onsite technical support resources in the areas of
Product tech support
NOC
EMS / NMS
Process management
IT infrastructure management

Consulting / Implementation Services:
Site assessment
Design and planning
Provisioning (implementation, testing & handover)
Monitoring and management
Systems integration
Config management
Onsite consulting

TERMS
Please contact us directly for pricing options.

LOCATION India - Bangalore, Karnataka EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.