INDIA OUTSOURCING COMPANY
InKnowTech Pvt. Ltd.
Network and Communication Management Company
InKnowTech is a network and communication management company that provides services and support to global telecom service provider, enterprises and technology innovators and integrators. With a dedicated intelligent service management center established in Bangalore.
InKnowTech is promoted and managed by professionals with varied experience, ranging from communications industry, enterprises and software development organizations. InKnowTech core business philosophy is to reduce the total cost of ownership of its customers by maximizing the return on investment.
With a combination of processes, people and infrastructure, InKnowTech is confident of meeting the challenging requirements of any client.
IT Management Services – Onsite & Remote:
Network operation center management
IT management – complete cycle (consult, design, deploy, manage)
Multi tier support (L1/L2/L3) with subject matter experts for escalation and severity calls
Tech Support Services:
Service support management & customer helpdesk
24/7 helpdesk (full coverage/over flow/graveyard shift coverage)
24/7 helpdesk (proactive monitoring, call logging, tracking and resolution, status updation & escalation)
Round the clock multi tier service support on FCAPS model
MIS reports – call analysis, trending, incident reports, customer reports
Onsite technical support resources in the areas of
Product tech support
EMS / NMS
IT infrastructure management
Consulting / Implementation Services:
Design and planning
Provisioning (implementation, testing & handover)
Monitoring and management
Please contact us directly for pricing options.
India - Bangalore, Karnataka
YEARS IN BUSINESS
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