INDIA OUTSOURCING COMPANY

DESCRIPTION
Rico ITeS is the independent BPO Arm of Rico IT Services

We have a state-of-the-art BPO facility in Mumbai providing end-to-end business process outsourcing services to global players.

People:

• Rico IT is headed by Mr. Vikram Thakur who has Bachelor of Engineering specializing in Computers along with Masters degree in International Business.

• The backbone is looked after by Mr. Manoj Thakur - who has Bachelor of Engineering specializing in electronics along with Masters degree in marketing.

• The Operations is headed by Mr. Sanmeet Singh who has a Bachelor of Science degree with more than 9 years experience in computer field and has worked with various quality systems such as 6 SIGMA, CMMI LEVEL 2 & COPC.


Some salient facts about us:
• State-of-the art infrastructure at MIDC, Mumbai with 30,000 sq. ft. area.

• Our aim is to expand operations within next 2 years to employ more than 500 agents.

• Expertise in Process Consulting, Transition Management, Shared Service Center Set-up, Transaction Processing and Document Management

• Rigorous Quality Focus:. Use Six Sigma models for process enhancements Robust Technology & IT Capabilities: Proprietary workflow tools, exposure to multiple technology platforms

• Being part of an ISO 9001 company, we have well defined processes and methodologies that we leverage to create maximum value for our clients.:

Financial Stability
Rico is self-funded and financially strong. We are profitable as a company and have strong cash reserves to provide financial backing for future growth and investments.

We have the best Machines Server & Network equipment Installed and our Network is D-Link Certified for 15 Years....

Our Server..

IBM xSeries 226 eServer(Part No. 8648-iAS)
Intel Xeon Processor 3 GHz (2MB L2 Cache), 800 MHz FSB
Dual Processor Capability
Supports Intel Extended Memory 64 Technology
1GB PC2-3200 DDR2 Memory
Dual Channel U320 SCSI Controller
73GB (1000RPM) Ultra 320 SCSI HDD
Supports RAID 7E
Expansion Slots: 6 Total/3 PCI-X, 2 PCI, 1 PCI Express
Integrated 10/100/1000 Ethernet
Hot Swappable Disk Bays
Dual Redundant Power Supply (2 X 514 Watts)
Keyboard, Scroll Mouse
48X CD ROM Drive

Our Desktops

IBM(Lenovo) Think Centre Commercial Desktops
(Part No: A51 8123-Q2W)
Intel Pentium 4 Processor 2.66 GHz.
1MB Level2 Cache,533MHz FSB
Intel 915GV Chipset
IBM 512MB SD DDR Memory (333MHz)
80GB 7200 RPM SATA Hard Drive
Integrated Realtek 10/100 mbps Ethernet
RAK III Keyboard, Optical Scroll Mouse
3 Years (1 Year Onsite+2 Years Carry In)
17” TFT Monitor (Benq) (2 Years Onsite Warranty)
8X DVD RW/CD-RW Drive (Sony-DVD Writer)
Microsoft Windows XP Professional Edition (OEM)

Our Network

3Com SuperStack 3 Switch 4226T 24-Port Plus 2 10/100
D-Link 8 Port Unmanaged Switch
24 Port Patch Panel (D-Link) ( 2 For Data & 2 For Voice)
24U Network Rack with Cable Manager & Accessories
Cat5e Dual I/O (D-Link) (For Data & Voice)

Structured Cabling Features

• Design approval from D-Link India Certified Engineers
• Networking (Voice & Data) are on D-Link Products
• End to End Network installation commissioning done by D-Link Certified Network Engineers
• Implementation audits include Link Connection, Point-to-Point Cabling Defined cabling standards
used.
• Cross Talk Annotation Testing, Data Losses Testing, D-Link Certified Cable Engineer has carried
out Site Implementation.

SKILLS
IPLC Connectivity Online to US, UK & Aust
Inbound Technical Support
Inbound Customer Service
Data Conversion
Data Entry
KPO Projects
Research Analysis
Outbound Sales Customer Service
Six Sigma Methodology Followed.
State Of the art data security measures implemented..

TERMS
We can take any inbound Technical process between a price range of 13-25 USD Per agent Per Hour and a Customer Service process between 8 - 16 USD Per Agent Per Hour.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.