INDIA OUTSOURCING COMPANY

DESCRIPTION
Services for Telecom

Inbound Call Management: (Customer Query / Customer Care)
Yantram agents will manage all inbound calls for calling card giving the customers a satisfactory response to their queries. Yantram can provide round the clock service (24 x 7) including weekends for this. Yantram also gives the flexibility of variable staffing wherein depending on the client requirements Yantram can vary the number and kind of agents staffed at each hour of the day and each day of the week. Yantram also provides the flexibility to handle bursts of call volumes by keeping trained staff ready as standby.

Outbound Calling: (Sales Promotion and Marketing of Cards)
Yantram has rich experience in outbound calling as it has call for more then 4 telecom companies in US. We can promote your brand, sell your cards to customers, to small vendors, dealers, collect order from dealers and resellers.

MIS & Reporting

Since the transformation of customer data to customer information and customer information to customer knowledge is very crucial for calling card companies, it is important to extract the right data and present it in the right format for analysis. Here are some of the reports we propose shall help calling card companies:

Desk/Agent Reports
- Agent working reports
- Call detail reports
- Login & talk time report
- Floor attendance report

MIS Reports
- Dispositions wise reports
- Problem specific reports
- Hot, warm and cold queries report
- Demographic reports
- Feedback reports
- Callback details
- Product/service wise reports
- Customer demand report

Yantram has a dynamic 24 x 7 reporting team promising to deliver accurate reports within 3 hours of completion of shift.

CRM Software

For calling card companies, each transaction with the customer carries lot of value to the overall business. Yantram has comprehensive, fully customizable CRM software, which keeps the tack of each transaction of customer and agent interaction. It helps agents to perform more efficiently as every historical transaction is available to him each time he talks to the customer. The CRM software gives major features like:

- Customer transaction tracking
- Customer history storage & retrieval
- One click information availability
- Business intelligence
- People/agent intelligence
- Customer retention tool

This service can be offered, based on the study of these solutions by the clients. Yantram has the in house capabilities to develop wrapper applications, which can push and pull data based on transaction requirements.

Infrastructure

When creating the facilities at Yantram we spared no effort in building the most advanced call center possible. Taking into account the unique challenges faced by a call center in India, we planned for every eventuality and provided the means necessary to handle them efficiently. With the latest high-end servers, cutting-edge customer management systems, advanced power management technology, redundant data storage and fully networked and internet ready workstations, Yantramis built on a solid foundation.

SKILLS
We are a back-end solutions firm with a strong forte for BPO and other web focused outsourcing options and also have an outlook for potent services areas.

- Call center
- e-Marketing
- Technical support
- Customer care services
- Web & multimedia solutions
- Software solutions
- Online hardware selling

We are handling the following departments here in India for the business whose physical existence is in USA.

Customers are in charge. Companies are competing on price and quality everywhere - and on the world wide web, this competition has become even fiercer. To complicate matters, development cycles are shrinking. The ability of others to immediately copy innovative product ideas accelerates commoditization of the product.

Our company serves the finest and well-known US based clients. We have provided excellent outsourcing services according to their business needs resulting into benefits up to 80% savings over their current costs.

Inbound Services:
- Customer support
- Account status
- Order processing/status
- Product inquiry
- Registration
- Troubleshooting, error resolution and technical support
- Rate plan description, sales and general product information

Outbound Services:
- Welcome calls and upgrade programs
- Win back Programs
- Lead generation programs
- Cross/up-sell
- Customer/quality surveys
- Marketing/sales - reseller and consumer accounts (reduce customer acquisition costs)

Sales & Marketing Services:
- Web media
- Order entry
- Replenishment
- Lead generation
- Market research
- Product/service sales
- Market entry support
- Customer profile development
- Satisfaction tracking
- Post sales service
- Mail-email support
- Voice-phone support
- Chat-live on-line support

TERMS
We are looking for some good inbound or hourly basis campaign. We can offer you $5 - $10 per hour. Currently we are working with only two domains with 100 + agents. Mortgage and BPO. We have state of art call center with 2 dialers in the US with set of standard Intel solution with Teach info dialer. Currently we are 1/2mn$ + in revenue.

LOCATION India - Ahmedabad, Gujrat EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.