INDIA OUTSOURCING COMPANY

DESCRIPTION
Software:

Hypersoft Technologies Limited is a publicly traded product and professional software services and development company with offices in India and the U.S. We have accumulated years of experience in development of speedy and cost-effective turnkey database applications, web and windows applications reusable components, web applications services for unique needs of individual clients worldwide.

Call Center:

HyperSoft has established a call center based on the use of VoIP technology. We deploy SIP protocol for excellent digital voice quality. The call center uses the latest technology and we have facility for both inbound as well as outbound calling at all our stations. Our solution includes automatic call distribution (ACD), predictive dialer, customer relationship management (CRM), interactive voice response (IVR), computer telephony (CTI), remote agent capabilities, skills-based routing, recording, silent monitoring, real time reporting, chat, among several other facilities. Extensive reports can be generated for the benefit of our customers, for our in-house management and for agent performance analysis. Our CRM takes care of every call and scheduled call backs. We can also hot/cold transfer calls or make three way calling if the needs of our customers requires it.

HyperSoft is registered with the US FTC as well as with the US IRS. Strict compliance to the laws and requirements of the countries we call is integral with our work ethic.

Our call center customer service representatives are trained in special voice and accent neutralization, they undergo periodic training and refresher sessions on US environment and geographic changes which may be pertinent to their performance. Our team leaders are equipped to take escalated calls and handle issues at a higher level when the situation demands it.

Continuous staff development and education is the key to our success.

SKILLS
Our call center customer service representatives are trained in special voice and accent neutralization, they undergo periodic training and refresher sessions on US environment and geographic changes which may be pertinent to their performance. Our team leaders are equipped to take escalated calls and handle issues at a higher level when the situation demands it. Continuous staff development and education is the key to our success.

Custom Software Development:
Core competencies include custom development for both client / server and internet-based systems, with extremely fast delivery periods to customers.

Application Service Providers:
ASP solutions on the .NET platform. HyperSoft develops mobile solutions on client-server platforms for business and industrial applications.

Gupta Specialists:
HyperSoft is the only premium VAR for Gupta Products in India, and has a large team of engineers who are proficient on SQLWindows, Team Developer and SQLBase.

Hypersoft Technologies provides cost effective and efficient solutions and services for clients in market segments such as:
· Securities management and stockbrokering
· Business process reengineering
· Manufacturing, wholesale and retail selling
· Conversion of legacy systems to client server platforms
· Web based solutions

Our experience and expertise includes:
· Back office automation for banking, financial institutions.
· Integration of back office and front office functions.
· Warehousing automation.
· Brokerage house automation.
· Financial accounting, payroll automation.
· Web site development.
· Internet infrastructure.
· Java software development.
· XML knowledge.
· Distributed application development.
· Network applications.
· Java based graphical user interfaces.
· SQL knowledge.
· Large scale RDBMS system development for enterprise applications, large client-server applications or internet websites.
· Internet, e-commerce, multi-tier application server deployments.
· E

LOCATION India - Secunderabad, A.P. EMPLOYEES 50-99 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.