UNITED STATES OUTSOURCING COMPANY
Sutherland Global Services
Offshore Business Process Outsourcing
DESCRIPTION
Sutherland Global Serivces is a premier customer management company with 21 years of practitioner heritage in business process outsourcing. We help Fortune 1000 clients design and build front-office and back-office operations. Sutherland services are tightly integrated. We offer process consulting, technology support and help desk services, customer care and account management. As an American based global company with extensive support infrastructure in both the United States, nearshore (Canada), and offshore (India). With over 18,200 associates we currently are providing domestic, offshore and blended US/offshore-based customer support services for companies. We currently are supporting over 50 fortune 1000 accounts. Rationale: Our proven delivery methodology and operational expertise ensure we consistently meet client business goals. Because of our expertise and industry leadership, we have built operations for over 100 clients in 21 years.
SKILLS
Our integrated solutions include:
Customer Care Services
Pre-Sales Customer Inquiry Management
Order Processing, Third-Party Verification, and Provisioning
Post-Sales Customer Service (Billing, Plan Changes, Order Tracking, etc.)
Voice, Email, and Web-Based Support
Account Management
Demand Generation
Customer Acquisition (Inbound/Outbound)
Sales Support
Account Retention & Ongoing Relationship Management
Technical Support & Help Desk
Data Services Support Practice (Dial-Up, Cable Modem, DSL, ISDN, etc.)
Level I, II & III Technical Support / Help Desk
Voice, Email, and Web-Based Support
Custom Enterprise Help Desk
Call Center Consulting
Gap Analysis and Benchmarking
Future State Road Mapping
Consolidation Planning and Execution
Telecommunications Assessment and Recommendations
Back Office / Non-Voice Outsourcing
Data Entry & Verification
Batch Processes
AP / AR Receivables
Billing / Payment Support
LOCATION
United States - Rochester, NY
EMPLOYEES
5000+
YEARS IN BUSINESS
11+ years
CONTACT INFORMATION
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