PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
It is TIME!
Businesses today want more than cost advantages; they want Impact in business performance, process innovation and quality in service delivery. To meet these requirements, your outsourcing partner must take a comprehensive approach to contact centers solutions - skilled workforce, proven best-practices and state-of the-art technology.

eCZAS Global.Resource can help. Our contact center providers offers the most cost-effective, high-quality solutions for customer care, accounts and billing, sales, collections, telemarketing, appointment setting, subscription renewals, technical support and market research. Clients include companies in automotive, telecommunications, publications, utilities, travel, hospitality and financial services industries.

eCZAS Global.Resource has invested heavily in facilities, technology and human resources. Proven and tested scalable operations via robust fiber optic network technology located strategically in the Philippines with multi channel capabilities across the country. Keen screening and process training, profile and develop agents with passion in delivering exceptional customer service. Our agents simply make the difference in all of your customer interaction need, thus, our Commitment - Exceptional Service and Cost-Effectiveness.

eCZAS Global.Resource understands that your business is unique. Uniqueness and complexity spells our collaborative approaches through customized features and significant benefits in our offshore outsourcing solutions via Voice, Chat and Email capability designed to optimize your business. We offer simplified solutions that can respond to your company's specific needs with maturity in efforts and processes.

The advantages of our end-to-end contact center solutions include:
Comprehensive Service. We offer fully integrated multi-channel
services that encompass voice, email, chat and Web-based support.
Cost Savings. Depending on your business model, our outsourcing solution can reduce your contact center costs by 30-50%.
Focused Performance. Experience and Expertise, a true success ingredients of valued performance.

SKILLS
Best practices. We never stop thinking about how we can better serve our clients. Dynamic and innovative processes in recruiting, training and development and performance management help us exceed client metrics. Clients recognize many of our processes as best practices and have adopted them in their own environment.

Higher-quality client care. By addressing and resolving complex problems quickly and effectively, our solutions improve the quality of client care measurably – whether the focus is on retaining business or on improving the qualitative experience of customers.

Robust network and IT infrastructure. Leveraging the expertise and infrastructure solutions of eCZAS, we are able to operate and maintain network and IT facilities with carrier grade reliability and robust security, tailored to the needs of our customers and global competitiveness.
Easy scale-up. We respond rapidly to market demand without sacrificing quality of service. With scalable network resources, recruiting, training processes and operational strategies, we can rapidly scale existing programs and quickly launch new programs by the highest demands of quality and customer focus.

Seamless integration. eCZAS disciplined project s and planning management methodology ensures successful implementation. It also enables seamless transition and/or consolidation from internal contact center operations or third-party suppliers.

Focus on your business. Teaming with eCZAS enables you to focus on your strategic business issues, confident that our valued industry expertise and providers takes charge in your contact center needs. Instead of your organization having to purchase, maintain and support complex contact-center systems and needs, eCZAS provides these services at a very cost efficient package.
“Our Service - Your Benefit; Who We Are – Your Advantage” We are eCZAS!

LOCATION Philippines - Quezon, EMPLOYEES 50-99 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.