PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
eCZAS Global.Resource specializes in the field of Business Process Outsourcing Solutions with framework expertise in Programming, Web Development, Offshore Outsourcing and Contact Center Services.
Canada being our prime market in Offshore Outsourcing and IT Enabled services, we are known to have benchmarked solid multinational milestones in Programming, Web Development, Financing and Accounting Software, Biometric Systems and Surveillance Security Solutions.

Realizing our expertise and global affiliations prides us with our PEOPLE, STANDARDS and SERVICE LEVELS as our core competencies being one of the key players in the industry to service Canada, Philippines and the US.

eCZAS Global.Resource understands that your business is unique. Uniqueness and complexity spells our collaborative approaches through customized features and significant benefits with unmatched facility and CRM through multi level support via Voice, Chat and Email solution in the market, we offer simplified solutions that can respond to your company's specific needs with maturity in efforts and processes.

SKILLS
Contact Center Services

1. Business Process Outsourcing
a. Contact Center Business Consultation
b. Comprehensive Contact Center offshore set-up
2. BPO/Center Management
a. Program Operations
b. Complete Center Management
3. Vendor Management
a. Program set up
b. Account Management – actual Operations
4. Facility & Technology
a. Seat Leasing
b. Systems
c. Equipments
5. Training
a. Training the Trainer (T3)
b. New Hire Training
c. Process/Program Training
d. Developmental Training
6. Manpower
a. Profiling
b. Sourcing
c. Recruiting

OFFSHORE SOLUTIONS
Inbound Services
• Customer Service
• Sales and Customer Acquisition
• Technical Support
• Message and Order Taking
• Reservations and Authorizations
• Loyalty and Rewards Programs
• Up-selling and Cross-selling
• Dealer Locators
• Credit and Billing Concern
Outbound Services
• Publication Subscriptions for New Orders and Renewals
• Credit Card Acquisition
• Membership Services
• Lead Generation Marketing
• Market Research and Surveys
• Anti-attrition and Reactivation of Accounts
• Announcements and Advisory
• Product and Service Fulfillment
• Promotional Campaigns
• Telecommunications

LOCATION Philippines - , EMPLOYEES 50-99 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.