BANGLADESH OUTSOURCING COMPANY

DESCRIPTION
BPO Outsourcing & Call Center Outsourcing:

Why Outsource BPO (Business Process Outsourcing)?
Facts demonstrate that the outsourcing of customer service programs is growing at a fast rate. Companies are concluding that there are some activities they can do more profitably than others. Thus, as a call center outsourcing is an important ancillary activity, the most efficient decision in nearly every case is to outsource.
A professional Call Center outsource partner can give your company customer care that’s superior in terms of cost, control and quality.

SKILLS
Call center agents are the main ingredient of success in any call center. Green Esta understands this; our asset is certified call center. We put in practice the best customer relationship management (CRM) services. We understand the importance of call center agents training, that the product is only as good as those delivering it, hence we train our Telemarketing agents with state of the art interactive training programs developed by International Telemarketing experts, thereby allowing each staff member to benefits from hands-on training prior to dealing with live calls. When it comes to telemarketing services our team is made up of Telemarketing/Telesales experts.
Green Esta firmly believes in the importance of training, learning and benchmarking for achievement of outstanding quality calls standards.
Training inputs are imparted to every call center agent on an ongoing basis to maintain enhanced performance levels and individual growth.
Since learning and development is a continuous process special attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude.
The following programs and workshop are mandatory for all Associates joining our call center:

* Telemarketing skills
* Listening Skills
* Telephone etiquette's
* Customer relationship management
* Communication and Team Effectiveness
* Team Building/leadership skills
* Time Manageme

Training is a continuous process that begins with fundamentals and philosophies and expands with e-commerce customer services & e-business solutions. Through customer product knowledge and internet marketing research we train our call centre staff to get the best result. To this end, emphasis will be placed on customer product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.

LOCATION Bangladesh - Chittagong, EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.