BANGLADESH OUTSOURCING COMPANY
ICCT
Call Center
DESCRIPTION
Institute of Call Center Technologies is the leading training and development organization in our country. Driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, Of training and consulting professionals. To bring to bear best international practices and deep local Knowledge to our clients and students.
SKILLS
Enterprise Learning Solutions:
We provides learning solutions in the areas of Training delivery, Consulting, Content development and Assessments for sectors like Airlines, Automotive, Banks, Financial services, FMCG, IT, Pharma,Telecom etc to Multinational blue-chip clients, Multinational corporation, Public Sector Enterprises and Government.Provides end to end services to both voice and non-voice BPOs, which includes Competency mapping , Re-sourcing , Recruitment assessment, Voice testing, Pre process training, Floor coaching, Leadership development workshops, Train the trainer programs, Custom content development, Process transition support etc.
Service:
Sales & Marketing
Credit Checks
Market Research
Tech. Help Desk
Lead Generation
Market Entry Support
Collection Services
Product Installation
Customer Inquiries
Rule Based Calls
Web designing/Support
Customer Profile Development
Order Entry
Product Service
Satisfaction Tracking
Billing inquiry
Product Sales
Post Sales Service
LOCATION
Bangladesh - Dhaja, Dhaka
EMPLOYEES
20-49
YEARS IN BUSINESS
4-6 years
CONTACT INFORMATION
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