INDIA OUTSOURCING COMPANY

DESCRIPTION
Initial Introduction


Assessment of Client Requirements and
Proxima Agent skill set required
Delivery of initial Service Proposal
Demonstration of basic service, facility,
infrastructure, etc.
Mutual Agreement for Proxima Pilot
Program
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Pilot Stage (Implementation) Recruiting, Screening, & Training of Pilot Agents (as needed)


Technology Customization (as needed) Continuous monitoring, reporting, and
feedback with Client
Demonstration of service level, quality and
cost benefits
Long-term Contract
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Client Stage


Full-scale deployment.
Dedicated Account Manager.
Project Manager/Supervisor.
Client decides their degree of involvement
within the outsourcing relationship.
Ongoing, monitoring, reporting, and feedback
Proxima will continuously enhance its service
offerings and infrastructure to deliver the
greatest efficiency and innovative services

TECHNOLOGY AND INFRASTRUCTURE




We have invested in technology infrastructure that uses state-of-the-art equipment from leading providers like Nortal, CISCO and COMPAQ.


Redundancy, fail over and load balancing features of this equipment enable us to achieve 99.6% reliability. Compliance to open standards architecture and expansion features enables seamless expansion of existing facilities without interruption to existing operations. We also use "Concerto" state-of-the-art predictive dialer that handles all outbound calla, resulting in dialing productivity and increased efficiency.

SKILLS
Proxima main commodities: Proxima Technologies Pvt Ltd an IT & ITES Solutions Provider. We evolved on the principle that BPO companies can successfully complete innovative projects on time and on budget without multiple layers of management and unnecessary overheads.


Proxima Technologies Pvt Ltd has maintained 100% growth since inception

TERMS
Depends from project to project

LOCATION India - Chennai, Tamil Nadu EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.