UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
The Dominican Republic Call Center Association was founded to inform companies in the Dominican Republic and the United States of the great opportunity that exists in the call center industry in the Dominican Republic. Most importantly, DRCCA serves as a guide to those businesses who are interested in moving their business to the Caribbean.

DRCCA is able to attract US companies through their marketing, show them the benefits of relocating their customer service and call center operation to the Dominica Republic and finally assist them in setting up their call center operation. US companies often find it difficult to move their operation overseas as there are many unknown obstacles to navigate, such as laws, government policies, local banking, where to buy equipment services and more.

SKILLS
US Business Opportunities

Many feel the Dominican Republic is the best choice to locate your call center or to outsource your inbound, outbound or telemarketing tasks.

» Near Shore (a short flight 2-4 hour flight, instead of 14-18 hours)

» Dominicans are familiar with “the American Way,” including weather, sports & current events. Why? Because most have either lived in America, or have family members who know live in the states.

» BI Lingual Agents. The fastest growing segment in American business is found within Hispanic Consumers. Hispanic buying power is increasing at a rate of 118% and currently is rated at $630 billion dollars. Our government reports that over 12.5% of our population is Hispanic or Latino.

» The Dominican Republic's people pool consists of well educated, highly motivated agents. Your customer will appreciate the experience when interacting with a happy, motivated professional.

» While there are substantial cost savings, you'll find the Dominican Republic's infrastructure can support the technical demands of your business.


Supported Articles

CMP Media Call Center Magazine 09/04/2002

"many call centers may receive better value for the higher pay. Canada and Caribbean countries, say observers, offer a superior customer service culture and a greater cultural affinity to Americans. Many parts of Canada and the Caribbean depend on tourism, mostly from Americans."

CMP Media Call Center Magazine, 01/06/2003:

"The Caribbean countries are closer physically to the US. And they have strong customer service cultures built on mostly American tourism, unlike their Asian competitors."

LOCATION United States - Miami, FL EMPLOYEES 1-5 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.