UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
About Us - Help Desk NOW is a global contact center solutions provider headquartered in Greensboro, NC. We have 8 locations across Canada & India supporting customers across USA, UK, Canada, Ireland, Australia & India. We have a seating capacity of over 1200 seats across our 8 locations with 475 agents in North America & 550 agents in India. We are medium sized contact center that provides large company results.

A global BPO provider headquartered in North Carolina since 2000

Breadth of services:

8 contact centers in Canada and India supporting customers USA, UK, Canada, Australia & Ireland
Size
350 fully utilized seats with building capacity of 650 seats in Canada
325 fully utilized seats with building capacity of 510 seats in India
475 North American agents and 550 agents from India

Mature processes:
Well-established and documented recruitment, training, implementation, operations, quality and IT procedures.

Ensuring our success:
In-house training facilities for accent neutralization, cultural orientation, soft skills, and product and process-specific training

SKILLS
Customer Service
Technical Support
Customer Retention
Line Provisioning
Order Processing
Inbound Order Taking
Activation
Line Number Portability
Surveys
Data Entry
Transcription
Appointment Setting
Lead Generation
Portfolio Retention

TERMS
Per Hour / Per Minute / Per Transaction
Monthly invoice with net 7 days

LOCATION United States - Greensboro, NC EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.