UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Global Service delivery with Technical Support Centers in Phoenix, Hunt valley, Glasgow and India
Range of support from L1, L2, L3, Knowledge management, self help, Duty Management
We have built test labs to simulate issues and solve business problems
We have developed self diagnostics and self heeling tools in the security space
We have successfully converted client’s cost centre (Support) to a revenue centre.

SKILLS
Here is a quick note on our IT services. Unlike traditional IT sourcing companies, we ensure that we get aligned to your business goals. Hence we go beyond cost reduction.



Who are we:-

1. We are an IT Support Company headquartered in Santa Clara, CA.

2. We provide a range of Remote support services like, Remote Infrastructure Monitoring and Management, Web based Application development & Integration and Technical Support.

3. Our State of the art ITOC (NOC) is 24X7 operational.

4. We monitor over 500 servers, 125 network elements, around 100 databases, 50 applications, 700 URLs daily.

5. Global TACs (Technical Assistance Centers) in US, UK and India.

6. We ensure 5Ts to our customers which are Reliability, Manageability, Security, Scalability and Availability.

7. Experience in providing Technical support for enterprise and consumers.

8. Partnered with leading technology companies for unparalleled monitoring and reporting using different tools.

9. Helped client companies save 40 - 50% of their IT operations cost with improved service quality by implementing industry best practices such as ITIL, BS15000, BSM and 6 Sigma methodology.

10. We also provide Oracle upgrades and migration services. We do have expertise in other ERP services

LOCATION United States - Santa Clara, CA EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.