UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
CustomerServ, LTD has over three decades of combined experience in call center and business process outsourcing services. We have a successful track record in improving the customer experience by guiding you to the right call center outsourcing partners for your specific needs.

From the inception of the call center industry, we helped fuel the meteoric growth of customer care and teleservices outsourcing as we know it today. We've spent our entire business careers in call center services, direct marketing and customer care. We're in the trenches, up-close and interwoven in the fabric of the outsourcing marketplace. We possess a grass-roots understanding of world class call center operations and the vital role that contact centers play in the customer lifecycle. We'll work with you, side-by-side in evaluating the best solutions for your business needs.

We implement a meticulous evaluation and “forensic” analysis of our outsourcing suppliers before they become a CustomerServ partner. From mid sized companies to the Fortune 100, we can enhance and improve all of your customer touchpoints including customer care, technical support, help desk, telesales, receiveables management, multilingual services, and much more. Our partners are located in over 16 countries and 5 continents and we're evaluating more every day. At present, there are nearly 3000 agents assigned to client projects the CustomerServ directly facilitated.

CustomerServ has an extensive knowledge base in outsourcing. Talk to us about how we can help you enhance or improve upon your current process, vendor mix and overall objectives. We believe that success begins with a world class customer experience and we can get you there!

SKILLS
CustomerServ creates long term partnerships for our clients and service providers. Partnerships based on mutual interdependencies and a long term strategic vision. We provide:

- Analysis and recommendations on emerging and traditional outsourcing markets
- Service provider evaluation and selection
- Assessment of existing outsourcing programs
- Recommendations on new outsourcing opportunities and initiatives
- Outsourced campaign management
- Call center process improvement
- Agent and management training
- Quality assurance monitoring and calibration
- Business development services for outsourced call center and BPO providers

CustomerServ applies best practices from hands-on expertise in:

Voice Services

Customer Service
Help Desk
Technical Support
Reservations services
Telesales
Prospecting, retention, saves, cross sells, up-sells
Third Party Verification
Fraud detection
Collections and Recievables management
Lead qualification

Non-Voice Services

Web chat
Email response management
Data entry
Medical transcription
Software development
Clerical
Back office processing

TERMS
Negotiable based on the project scope.

LOCATION United States - Sugar Land, Tx EMPLOYEES 1-5 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.