PANAMA OUTSOURCING COMPANY

DESCRIPTION
We are an outsourcing call center with experience in setting appointments for our clients, order processing, data processing and customer service for B to C.
We are looking to fulfill the needs of small to medium sized companies, who look to outsource their customer service, sales or telemarketing for an affordable fee.
We are strong in providing individualized service to our clients, and going the extra mile.
Panama City is widely recognized as a banking and telecom world class center. There is no delay or clicking sounds currently heard in call centers located in India and the Eastern Block countries. Most importantly, there is a very strong need and desire by most Panamanians to speak English as a second language as it is a sure way to a larger paycheck. English classes now start in grade schools and higher education is pursued by many Panamanians. Thus, there is a very good talent pool from which TeleReps USA carefully screens and selects "agents" to work on behalf of your company. Although Telereps USA maintains the confidentiality of our clients as part of our operating agreement, please rest assured we can handle your business no matter how complicated. Our current clients include complicated medical services, customized printing order entry, involved direct mail interfacing, and telephonic pharmaceutical product detailing.
- Panama is on Central Standard time (does not change to Daylight Savings time). Currently we provide service to clients in the United States from 7 am east coast to 9 pm west coast time, however, we are open to discussion and could provide 24 hour coverage if needed

SKILLS
Customer Service - The TeleReps USA staff will answer your customer inquiries, and with your training assistance, and provide your customers with answers and satisfaction on your behalf.
• Order Entry - Taking orders, processing credit cards and refunds are a standard part of our process at TeleReps USA. Outsource your order intake with confidence while significantly cutting your overhead.
• Help Desk - Do you have an entire expensive department in the United States handling support for your product line? Many companies like Dell Computers and others have found the benefit of going to Panama to provide their help desk services. Get the huge benefits of a large company like Dell without the massive investment.
• Customer Support - Providing a service through a website or directly to a consumer? Why not consider moving your customer support services to TeleReps USA and cut your overhead by 75%
• Catalog Request - How much money are you spending answering the phone to take catalog orders? Telereps USA works with a fulfillment house in the Untied States and processes orders the same day - at 75% less than you are paying now.
• Appointment Confirmations - A "no call - no show" appointment is very expensive to your business. Why not have our TeleRep USA agents make the reminder calls for you. They will keep calling, day and night, until they get a human confirmation rather that trusting it to an answering machine. Your time is valuable.
• Answering Service - while we do not offer ansering services per se , we do offer the ability for your company to purchase fractionated portions (1/4 or 1/2) of an agent to answer your overflow and lunchtime phone calls at a reasonable and dependable price.
• Live Agent Chat Services - Utilizing platforms like Live Person (and others), TeleReps USA agents answer your website customers questions instantly and effectively via a "chat format".

TERMS
Please understand that we work with each customer as an individual and customize each solution to meet their individual needs.

However, to give you some idea of pricing, please review the following:

We offer on average 1 seat for $1800 per month for 160 hours dedicated agent. Software, training and all data processing needs to be delivered by the client and we provide hardware, human resources and professional input where needed for scripts and training.

If there are other needs regarding hours and payment schedule, we are open to discussion and negotiation.

LOCATION Panama - Panama City, EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.