INDIA OUTSOURCING COMPANY
9 Business Solutions
Business Service Provider
9Business Solutions has been started by a team with strong leadership experience in earlier successful ventures that offered business process outsourcing. 9 Business solutions is a startup venture based in pune, India.
We endeavor to use our strengths and methodologies in responding to the needs of Business, its customers and staff by combining in-depth industries knowledge with broad process expertise and proven experience in managing large scale operations.
Our corporate culture is symbolized in the endeavor to constantly recognize and deliver more to customers, employees and stakeholder thus setting new benchmark in the industry. Our core values are intrinsic to the way we work to strive towards leadership, trust and customer loyalty.
We aim to be the organization of choice in BPO industry by consistently exceeding client expectations, raising service delivery standards by continuously improving client processes and support services, while ensuring high employee motivation.
9 Business Solutions has embraced the following as its core values, which drive the organizational thinking and action.
Respect for customers, Fellow Associates and Others
Respect is the building block for any relationship. We work towards creating log-term relationship with our associates. For us, respect translates not just in our outward behavior, but also in maintaining confidentiality regarding our clients and associates.
? Impetus Technology (U.K.)
? Tread Link India
? Global Tele services
? Neptune Netlink
Excellent employee orientation programs and internal communications. 9 Business Solutions recognizes and rewards these values. The appraisal process of each employee includes appraisal on values demonstrated through behavior.
Key Result Area are set for each individual as they join the organization.
Similarly, process owners, are given the requisite authority and support to achieve their goals.
As a part of a dynamic industry, we embrace change. This translates into open-mindedness and adaptability in the way we think and work. We encourage our employees to challenge assumptions and adapt to new ways of doing business. We consciously adapt our work to produce result in line with our customer’s needs.
Quality – The Driving Force
9 Business Solutions is a customer-focused company. Our constant endeavor is to continually improve our processes and benchmarks while being cost and schedule conscious. At an operations level, stringent quality checks are in place toward achieving and maintaining a zero error environment. Quality is one of the key parameters of assessment in our performance management system.
Delivery within time-lines and services level set by clients is our goal. In doing so, we honor our commitment to them and continue to raise the bar of excellence.
9 Business solutions Inbound call centre uses and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents. Our operating Centres receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.
The wide range of our Inbound Call Centre services includes:
Call Centre ServicesOrder Taking Services
» Call Centre
» Lead Capture Services
» Sales Lead Conversion
» Web Enabled Call Centre
» Real Estate Lead Collection
» Customer Service Call Centre
» Lead Generation
» Insurance Leads
» Inbound Call Centre
» Marketing Solutions
» Online Advertising
» Internet Advertising
» Telemarketing Services
» Advertising Campaign
• The key benefits of using our customer interaction services include:
• Improve customer services levels
• Reduced customer support/marketing costs
• Higher sales conversion rate
• Enhanced flexibility to manage services peaks and troughs, product lifecycles
• Homogeneous, clearly defined processes across geographies
• Greater coverage and number of interactions with customers
To be decided case to case, client to client, business to business basis.
In short on evaluation of Projects in concern on mutual disscusion with prime objective to maintain long tern relation ship with clients as win win situation .
To SUM it all at 9 Business Solutions, core values of Openness, Integrity, Empowerment, Fun, and Result are practiced and stressed across the company.
Currently, we have office in Pune about 2200 sq.ft. and 180 seat.
Our Outsourcing facilities are equipped with high security, Data Back-up and Redundancy measures, Back-up Power supplies, including back-up generator and connections with two different power suppliers, IPLC connectivity. All hardware and software is maintained for maximum efficiency.
India - Pune, Maharashtra
YEARS IN BUSINESS
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