UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
ICT Group (NASDAQ: ICTG) is a leading global provider of call center and business process outsourcing (BPO) solutions. ICT Group manages more than 42 outsourced contact centers in the U.S., Canada, Europe, Australia, Mexico, the Philippines, Argentina, and the Caribbean, from which we support domestic and multinational corporations primarily in the healthcare, financial, insurance, telecommunications, and consumer products and services industries. Our worldwide facilities are staffed with approximately 18,000 sales and service representatives and over 4,000 full-time management and support personnel.
ICT Group provides a comprehensive mix of sales, customer care, retention, technical support, acquisition, up-selling/cross-selling, document management services, market research, and database marketing as well as e-mail management, data entry and claims processing using its global network of onshore, near-shore and offshore operations. ICT Group also provides Interactive Voice Response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use on client premises or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations.

SKILLS
Financial Services
• Credit card marketing: inbound and outbound acquisition services, balance transfer, activation, retention and fee-generating cross-selling/upselling services.
• Mortgage acquisition and service: We prequalify home equity lines by taking the application, pulling the credit report, then transferring voice and data real-time to a mortgage officer.
• Cutting-edge customer service: inbound and outbound calls about check reissuance. For an Internet lender, we provide simultaneous telephone customer service to help prospective borrowers fill out the online application.

Insurance
• Supplemental insurance sales: licensed agents successfully complete more than 1.5 million outbound telesales calls (per year) promoting supplemental insurance programs such as GBL, AD&D, HIP, credit life, and cancer care.
• Term life insurance: sales and service experience supporting fully underwritten as well as short application products.
• Property and casualty insurance sales: We take the applicant's information for homeowner and auto insurance, verify creditworthiness, rate the applicant, get an approval from our client, quote, and bind in one call.
• Frontline auto and homeowner claims: We take the initial report and policyholder information, then dispatch an adjuster, on a 7 x 24 basis.

Health Care
• Patient Support: member service and enrollment support all plan types and loyalty programs.
• Medical Device: Comprehensive product/technical support services, including trouble-shooting, order handling and other general user inquiries.
• Product information
• Direct Response Medical DetailingSM (DrMD): Our sales optimization program for promoting new and maturing products to non-detailed physician practices. DrMD uses data-driven physician segmentation, multi-channel, multi-phased communications (phone, mail, fax) and database analysis to increase market share and ROI.
• Adverse event recognition and product complaint reporting

LOCATION United States - Newtown, PA EMPLOYEES 5000+ YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.